ALL REVIEWS
Average Customer Rating4.85 out of 5Feefo Star Rating
Feedback for Grand American Adventures has been compiled from 264 customer reviews
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  • Best of the Rockies

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    I have been on numerous Trek America trips and I have recently booked my second Grand American Adventures trip. The overall experiences I have had with traveling with this company have been truly memorable.

    The company’s customer service from my experiences has been excellent. I highly recommend taking one of the trips.

  • Yellowstone Wildlife Trails

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    very helpful

  • Best of the West

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    Service rating : Excellent tour company with great service. Exceeded my expectations.I would highly recommend this company to others.
    Product : Excellent tour.Exceeded my expectations. Highly recommend this tour to others!

  • Canadian Rockies

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    Service rating : Before I left for my tour the staff at the office were very helpful with my queries and responded quickly.
    The tour was brilliantly planned and the places to stay were way better than I imagined. Our tour guide, David, was incredible. His passion for the rockies and his knowledge of the area were mind blowing. He really went out of his way to make sure everyone was having a great time!
    Product : I thought it was expensive at first but was well worth it

  • Alaskan Wildlife & Wilderness

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    The person I spoke to couldn't have been more helpful. She dealt with my queries thoroughly and promptly. She was charming and a true ambassador for her company. More importantly, she was able to conclude the arrangements we wanted there and then.

  • Grand Canyon Rafting

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    I wanted a tailor-made trip to include theGrand Canyon Rafting. GAA unable to provide that service, so I will have to find someone else to put together our full itinerary.

  • Appalachian & New England Walk - Hotels

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    Service rating : Excellent!
    Product : Masters of their trade, Jay and JD led one of the best holidays we’ve ever had. Walking in New England was a Bucket List item for us and this trip far exceeded all our expectations. Planning: short walks to innocuous lakes in the middle of nowhere (which were enjoyable in themselves) had multiple purposes - a rest from the previous hard walk and a view of the next mountain to walk seen on the horizon. The next day we would see the same lake as a speck in the distance to give a perspective of how far we’d travelled. Rewarding strenuous walks were followed by short walks, sightseeing or a driving day allowing recovery time. Logistics: the logistics were slick - they appeared straight forward but it was obvious to see a great deal of organisation and effort had gone into the whole operation - provisions were available almost every day so we could make our lunch. Breakfasts were something to look forward to and the hotels hit the spot: not too fancy as we were out and about each day but had all the facilities to launder clothes, make tea/coffee, and extremely comfortable. Food: the guides reserved restaurants most nights taking away the strain of finding somewhere to eat, and this allowed us to relax knowing it had been taken care of. Ice cold drinks after a walk from the cooler in the van and knowing you didn’t have to drive anywhere - priceless. Even the music selection played in the van as we were travelling was good. A balanced review needs to single out what went wrong or could be improved, but I struggle to find any criticism because everything was so well orchestrated. Even the weather was great! The walking pace was ideal because having two guides meant we could walk at our own pace and still have a guide with us. Jay and JD regularly went far beyond the call of duty: for example we dropped some equipment on a *steep* trail and only discovered this some time later. Our guide Jay had noticed, remembered exactly where it was, and went back to get it! We listened to a podcast in the van about the Katahdin community Jay had researched; these little things brought the trip to life and are the mark of professionals. I have no hesitation recommending Grand American, particularly if all the guides are like JD and Jay.

  • Essential Peru

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    Nina was very helpful - informative and quick to respond

  • Essential Peru

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    Service rating : Excellent.
    Product : Brilliant tour leader (very thorough and organised,) brilliant group of people and a fantastic itinerary. We did so much, lots of 'firsts' for me, seeing a smoking volcano, flamingos, penguins and condors in the wild, crossing the Andes at close to 5000 metres, It was just amazing, a trip of a lifetime!

  • Best of the West

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    Service rating : Excelled my expectations at every turn. Great, professional service from the sales team, who were a fountain of knowledge when planning my trip.
    Product : We covered a lot of ground (around 3,000 miles on this trip) but saw so much in the time we had. Highlights were the Novajo-led jeep tour in Monument Valley, sunset pizza at the Grand Canyon and wildlife tracking guide in Yellowstone. As meals and a lot of activities were included in the price we barely had to put our hand in our pockets at all. We also had a great leader who kept us on schedule so we could see it all. Overall, a wonderful experience!

  • Western Dream

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    Service rating : It was so convenient traveling while having GAA covered the time consuming logistics that I couldn't have resolved on such short notice had I traveled on my own. I also liked having guidance from company and leader on some of the best sites to see.
    Product : Loved being able to camp and see amazing sites. I likes that our guide gave recommendations on things to do and see based on individuals interests. Was able to cater the experience to what I wanted to get out of my trip.


    On 09-Oct-2017 the customer added:
    Great trip with simplicity and ease for vacationer.

    See this exchange on Feefo
  • Appalachian & New England Walk

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    Service rating : Good value. Excellent administration.
    Product : Excellent tour. Good company. Great guides.

  • Whales & Bears of British Columbia

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    Service rating : The service from the booking office onwards was always excellent, well informed and they actually did call back when they said they would.
    Product : This was a truly wonderful holiday. We saw so much of the wildlife I had hoped for: black and brown bears with and without cubs, the salmon run, bald headed eagles, humming birds, sea otters, seals and sealions, grey whales, hump backs and three separate pods of Orca, lots of birds including a wonderfully ordinary little seabird with the splendid name of the Elephant Aucklet. How wonderful is that!
    The group on the bus was lovely and our wonderful tour guide, Andrew, made sure there was lots of potential to flex the schedule as groups of us often wanted to go off and do different things, all of which he organised for us.
    In fact the whole tour was completely "made" by having such an excellent guide to lead it. What a star Andrew is. He arranged everything smoothly, worked around a rooming problem caused by a hotel pipe burst which happened just as we arrived one evening, managed all the differing needs and wants of the group like the expert that he clearly is. His local knowledge made him a mine of information and he was also great fun! His company contributed hugely to the feel of the group.
    I think it is fair to say that we all had a really lovely time - the best holiday I can remember and I'm now I'm looking at the next one!

  • Canadian Rockies

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    My call & query was answered very quickly. When I booked my tour it was dealt with efficiently & very pleasantly. Nothing was too much trouble.

  • Yellowstone Wildlife Trails (Hotels)

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    Very knowledge about the details and itinerary of the trip. Very helpful.

  • Discover Costa Rica

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    Service rating : Danielle was helpful from day one and made by booking so easy and answered any questions I had quickly
    Product : It was amazing, loved Costa Rica, the trip and the people, I am planning on returning soon

  • Northeastern Explorer

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    Service rating : Good booking arrangements and pre tour information.
    Product : Rather long journeys and would have preferred more time in Quebec.If the tour omitted Washington could be more of a city/country mix which I would have preferred

  • Grand Canyon Rafting (8 days)

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    Service rating : ***
    Product : An excellent all round adventure. I have already provided my feedback directly to the business.

  • Deep South & Delta Blues

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    Service rating : Hotels in Atlanta and Nashville were very average and not what we expected on a very expensive holiday that only included one dinner. Plastic knives & forks and cardboard cups and plates were ok but not what we expected and had not experienced with EXODUS on previous holidays throughout the world
    Product : Our Tour Guide named Devon was excellent and always available to offer advice and assistance.

  • New England & Canadian Maritimes

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    Service rating : Good company, pre-tour information needs to be more accurate.
    Product : Good. On occasion too much time spent in unnecessary locations (Fredericton) leading to limited time in some locations that were advertised as highlights of the tour (Bay of Fundy).

  • Deep South & Delta Blues

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    Service rating : The only problems were that we informed the Company of my husband's food allergy and this information does not seem to have been passed on to the Tour Leader. We did inform him and were surprised that he made no arrangements on the Steam Boad for our dinner - hence my husband only had a small salad. The coach was neither vacuumed nor washed during the 12 days, not even the windows !
    Product : The Tour Leader was extremely knowledgeable. The hotels mainly comfortable.

  • Canada Wildlife & Vancouver Island

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    Managed to answer all my questions quickly and cheerfully. Would recommend them

  • Solar Eclipse - USA Rockies

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    Service rating : The booking process was hassle free and pleasant
    Product : Fantastic experience-the solar eclipse experienced in Grand Teton was incredible. The tour leader was marvellous-worked so hard but made it all look easy. I even enjoyed the camping. Great fun and a super itinerary.

  • National Parks & Lodges

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    Service rating : Good tour
    Product : Good tour of all the parks - nice to be led by someone with knowledge of all places

  • Whales & Bears of British Columbia

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    Service rating : Very helpful and supportive staff on the phone; good opening hours meant we could speak to someone after our working hours.
    Product : Excellent tour and brilliant tour guide (supplied by sister group Exodus); wildlife performed well; Canada is a beautiful place worth visiting.

  • Canadian Park Trails

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    Really excellent customer service by Robert. Very flexible and patient! Definitely recommend

  • Deep South & Delta Blues

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    Speedy,efficient and friendly

  • Canadian Park Trails

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    The customer service I received was excellent. All questions I asked were answered quickly and efficiently. Booking our tour and flights was completely pain free!

  • Solar Eclipse - Route 66

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    Service rating : The office staff. notably Jon Clements, were very supportive when working through our particular itinerary which involved additional flights at the front end. The driver/guide Brendan, along with Don were excellent.
    Product : The whole tour was very well conceived and executed. Brendan and Don worked extremely hard to ensure we covered everything on the itinerary as well as incorporating additional components as we went along. In. particular, they pulled out all the stops to ensure we were where we needed to be in good time to get set up to watch the eclipse. A wonderful experience. A late-breaking request to try to take in some start gazing was accommodated without hesitation and yet must have involved a considerable amount of work to bring it abut.

  • Deep South & Delta Blues

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    The customer service I received was very helpful, informative, professional and friendly.

  • Western Dream

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    very helpful

  • Canyons & Indian Lands

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    Grand American Adventures were very prompt in answering my questions which enabled me to make a decision to book. Their website and travel dossiers are very detailed and the automation made it very easy to book.

  • Canadian Rockies

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    Service rating : Very good
    Product : Laurence the guide went above and beyond to make sure everything was perfect her picnics were outstanding

  • Canadian Rockies

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    Service rating : First trip with a group... absolutely loved it.. great tour guide Laurence made it special
    Product : Wonderful...great hotels and activities

  • Appalachian & New England Walk - Hotels

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    I made the booking on line, totally automated, without any problems. I was contacted by email to see if Grand American could arrange my flights when seats became available.

  • Yosemite, Tahoe & Monterey Walk

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    Service rating : Very good company and waiting for figures for next years holiday which I want to book.
    Product : I thought the tour was great and the tour guides were great. The scenery was fantastic overall great.

  • Yellowstone, Ranch & Tetons

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    I think it is a bit early in the process to be requesting feedback.

  • Western Explorer

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    Excellent customer service. Very helpful. The lady I spoke to was very knowledged on the adventure I wanted to book.

  • Western Dream

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    Service rating : Everything was good except the mix up with the Hotel at the start where we ended up locked out of our room as reservations had mucked up the change. Also it was misleading about the Hotel at the end of the tour, the literature made it seem that this was included, it wasnt but that was not super clear.
    Product : Apart from booking hiccup, everything else was fantastic.

  • Los Angeles to the Grand Canyon Mini

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    Service rating : Overall an excellent tour company. Being a travel agent I will definitely be promoting your tours to clients but to a younger age bracket than myself.
    Product : It would have been nice to have spent more time at each destination, even just a couple of extra hours. Even though it was a mini tour, I found it to be a little rushed.

  • Canadian Rockies & Wilderness Walk

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    Fast effective understanding efficient so far definitely excellent

  • Western Highlights

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    Service rating : lt would help if you could access the complete costs of the trip excluding flights via their website
    Product : Helpful if the driver had handsfree microphone to communicate key points + Hoover dam would've been a nice addition and would have taken us one mile off route ~ great trip though

  • Essential Peru

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    Service rating : The Essential Peru Tour gave me a great introduction the Peru and its attractions. I came away with great respect for the Inca's-they were an extraordinary civilization for their time/era.
    Product : Peru is a 3rd. world country. Its infrastructure-efficiency etc still presented me with an enjoyable insight into the country and it's peoples. Macchu Picchu will have to be limited in the number of visitors it accepts each day or else it will be swamped out in the near future. I am glad I have seen it before they have to limit the number of visitors. I was surprised at how much sand and rock there is. I was expecting a lot more greenery/vegetation.

  • Canada Wildlife & Vancouver Island

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    Service rating : Service was excellent. Despite complications re wilffires causing Road Closures, we were offered an great experience. Loved it all
    Product : Despite having to alter the Itinery due to Wildfires (in BC) we have had a wonderful experience and sampled a great selection of Alberta, BC and Vancouver Island. Loved every minute of the trip. Alex, Tour Leader was top notch.

  • Western Highlights

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    Service rating : Wonderful trip though lots of miles driving. 440 miles in one day was exhausting.
    Product : Excellent driver/tour leader, Helen.

  • Canadian Park Trails

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    Service rating : This was my third trip with grand American adventures and each trip has been a great experience
    Product : fabulous tour met all my expectations

  • Canadian Park Trails

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    Service rating : Service was incredible. Our tour guide Simon was an excellent cook, super attentive and took amazing care of everyone- particularly one of our walking wounded who had a really infected toe. I have never seen anyone better taken care of. He was thorough, super conscious of safety and the individual needs of the group. Could not have been more incredible. Really blew me away and exceeded expectations.
    Product : The tour wasn't quite what I expected. I was under the impression that there would be lots of options for activities however quite a few things weren't offered or even mentioned. There was an expectation that everyone would hike everyday which was different to my expectation and you aren't really able to have much freedom and need to go with the group. It's obviously for safety but I think it does need to be more clearly explained in the brochure. It was a great tour- especially the overnight canoe adventure which was a highlight. I just would like to see more effort to offer more options to everyone such as hiring bikes or doing a horse riding for half a day

  • Canada Wildlife & Vancouver Island

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    Service rating : Natalie was very helpful and answered all of my numerous questions in a very timely manner.
    Product : The trip itself was great. Saw lots of wildlife and landscapes which was the whole point of going. The only downside was the people within the group.

  • Canada Wildlife & Vancouver Island

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    Service rating : Tour was advertised as a wildlife tour called Canada Wildlife and Vancouver Island and the dossier stated there would be endless wildlife viewing opportunities. The diversion because of forest fires (although not the fault of Grand American Adventures) was not what we paid to do and not similar to what we paid for either. The previously suggested diversion a week before departure would have been a much better option as we could still have seen grizzlies according to day trip operators in that area at that time, at our own expense. Extremely disappointed that at the last minute we were diverted to Prince Rupert, Smithers and Prince George with no explanation as to why there was another change and to an area that the grizzlies are not in during that time of year as they were only there in the off peak season. Paid a lot of money for a tour to see grizzlies and we didn't get that tour and there seemed to be no concern or attempt by the tour company to rectify this. Guide told us it wasn't a wildlife tour, but that was what it was advertised as and what was discussed with agent. So I feel the tour was misrepresented and would never have booked on it if I had know that in advance. Handling of the diversion was very poor and no consideration given to what people booked the tour for. Felt like they had our money and just didn't care what customers actually wanted to do. No consultation, just told we are going somewhere else the day before we arrived. No option to cancel. It was a lot of money for what was mainly a hiking trip which although very scenic wasn't what we actually wanted to do all the time, nor what many of our fellow travelers signed up for either. We paid the extra cost for peak season, so it was the right time of year to see grizzlies in Bella Coola/ Vancouver Island area and could have gone off peak and on a much cheaper tour if only wanted to mainly do hiking. Extremely disappointing and felt it was a huge waste of money. Basically we had to do what the tour company decided they wanted us to do and not what we actually wanted to do.
    Product : We thought we had booked on a wildlife tour as that was what was advertised and included in the itinerary. Found the transport disappointing as the windows did not open and any photos taken whilst travelling (which was a lot of the time as we spent many long hours in the vehicle) have reflections in them. Optional extra trips that we wanted to go on to see wildlife such as the grizzly bear watching, wildlife river safari and Jasper tramway were withdrawn and not available to do once on the tour. Along with the diversion this minimized our chance of seeing any land animals. Itinerary changed dramatically making a lot longer travelling time. This wouldn't have been an issue if it still had a focus on wildlife, but it didn't. The dossier stated that the tour had a strong focus on wildlife so was at a relaxed pace with an emphasis on wildlife spotting. The distances travelled were so far that much time was spent in the van speeding along highways where we couldn't stop even if we did manage to spot a glimpse of something. Ended up booking on a private wildlife trip whilst in Banff to try and see some wildlife as it didn't seem to be a priority on the tour and then caught a taxi back to accommodation. Had some lovely hikes and our guide was very pleasant, but unfortunately was not what we paid for, so we found it very disappointing.


    On 18-Sep-2017 the supplier responded:
    Thank you for your feedback and sorry to hear the tour did not meet with your expectations.

    The situation with the forest fires is the worst Canada has seen in over 50 years. There are literally hundreds of fires and they continue to burn more than two months later. The issue being as the wind directions changes and temperatures soar, the fires are constantly evolving which has made rerouting the tour a constant battle, but also limited the options of where we can travel.

    To be clear, this tour did have an included bear viewing Zodiac tour, as well as an included whale watching Zodiac tour as advertised. We were able to secure tickets on the Inside Passage up to Prince Rupert as this area is so well known for spotting whales, in order to keep as closely to the advertised itinerary as possible. Since the fires in British Columbia have resulted in smoke in the air and ash, wildlife have retreated further into the forest. In areas our group would normally have spotted wildlife, this has not happened which although very unfortunate, is one of the effects from the wild fires.

    We am sorry to hear of the negative effects this has had on your tour. Please understand that the Grand American Adventures invested a significant amount of time and money into planning and re-routing our tours during a busy peak season to ensure they ran as closely to the advertised itinerary as possible.

    Grand American Adventures team

  • Solar Eclipse Yellowstone Wildlife

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    Service rating : no complaints at all
    Product : only poor experience was the BJ Cowboy dinner near Jackson.
    Sexist content and poorly performed jokes etc. Music ok

  • Western Explorer

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    Helpful friendly service.

  • Solar Eclipse - USA Rockies

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    Service rating : Itinerary, booking, organisation of flights, customer service (thanks Danielle) all 5*. Thank you
    Product : Great guide - Mark. Excellent in his organisation, planning, advice, cooking and enabling the group. He made an itinerary become a holiday to remember. And yes the itinerary was well put together (except the Montana homestead)

  • Appalachian & New England Walk

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    Service rating : Excellent as always
    Product : A great tour, would recommend

  • Solar Eclipse - USA Northwest

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    Service rating : Good responses especially from Danielle Trapani.
    Product : Ashley Gamble who was the leader, guide, cook and driver was EXCELLENT.

  • Appalachian & New England Walk

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    Service rating : Really good service.
    Product : Really enjoyed the tour. Great leaders and really good flexible tour structure.

  • Western Highlights

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    Service rating : Excelent value. Would have like more and better choices of places to eat.
    Product : Trip was very good. As for feedback, I don't like to be instructed by our guide on how to fill out survey especialy since my criticism of the tour focuses on him.

  • Solar Eclipse Yellowstone Wildlife

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    Service rating : Phone reps were helpful and caring.
    Product : The tour guides were excellent--friendly and knowledgable--and did the best they could to provide a great experience for the group members. The tour itself was very satisfying. The food choices were sometimes less than satisfying for someone (like myself) who tries to observe a wholistic and organic vegetarian/vegan diet, although the guides did their best to satisfy it, albeit with limited wherewithal.

  • Solar Eclipse - USA National Parks

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    Service rating : Ueverything extrmely well organised
    Product : We loved every minute of it. It was relaxing to have such a well organised tour leader who understood us and took time to make sure that everyone was well informed amd prepared for all the experiences . He also entertained us with his wit and many funny amd interedting tales.the itinery was even better than we had expected with many extra elements that added tomthe fun. The eclipse was a once in a lifetime experience and again the organisation of the day meant that we enjoyed it in the fullest way possible ina fantastic location with time to enjoy it . Thank you Jesse

  • Solar Eclipse - USA National Parks

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    Service rating : Fantastic tour - a jam packed itinerary which really did delivered the "Best of the West".
    Product : A trip I will never forget.

  • Solar Eclipse - USA Rockies

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    Service rating : Great service, found me a good flight too. Good communication. Many thanks GAA
    Product : Fantastic view of the eclipse, stunning scenery, great guide, fab group. Superb trip with lots of activities and lots of highlights and good memories..

  • Solar Eclipse - USA Rockies

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    Service rating : Professionally run as I have found Exodus trips.Camping was very enjoyable with Mark Page's excellent cooking.
    Product : I would do it again.

  • Solar Eclipse - USA National Parks

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    Service rating : Efficient booking and informative pre-departure.
    Product : Eclipse viewing was fantastic. Tour guide Nicole was excellent. Accommodation could have been better in a couple of locations. Would have preferred more time in Yellowstone and why did the tour not include Bryce Canyon?

  • Solar Eclipse - USA Rockies

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    Service rating : Well organised trip from planning to booking to experience . Our guide made the trip extraordinary and I am not convinced that this was the same for all groups.
    Product : Outstanding guide, excellent itinerary; a new joy every day.

  • Solar Eclipse - Route 66

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    Service rating : We were treated so well,nothing was too much trouble,Brendon ourtour leader was a fantastic guide,he kept well informed and tended to all our needs and requests,
    Product : The eclipse and the flight over the Grand Canyon were the highlights

  • Canadian Rockies & Wilderness Walk

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    Service rating : Quick and easy booking system
    Product : This tour was great. David and Bethan were really good guides, and were knowledgable about the area and the hikes that we did. Special mention has to go to David's amazing cooking! Overall, I had an great trip with lovely people and would definitely consider using this company again.

  • Solar Eclipse - Route 66

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    Service rating : Well organised, and a reasonable price for the tour. There was a slight glitch early on with the sharing of hotel rooms, but this was sorted out.
    Product : Our guides were very friendly, helpful and knowledgeable. A number of extra little stops added to the enjoyment of the tour, as well as all of the main features. The place we saw the eclipse was perfect, and the recommendations for evening meals were spot on. Overall a fantastic experience.

  • Solar Eclipse - Route 66

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    Service rating : The two guides/drivers were excellent and the whole tour a great success.
    Product : Overall first class experience. Most hotels were good to very good with the one exception of the El Rancho. I regret that quirkiness and history are no substitute for the absence of service and facilities - poor food & service, cracked bathroom tiles, peeling paint, rusty washbasin fittings, poor shower running hot & cold, no coffee or even water provided. The good quality of the other hotels merely emphasised to poor state of this one. Otherwise, no complaints at all. Would definitely recommend your company and will use you again. Peter Trevaskus

  • Solar Eclipse - Route 66

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    Service rating : Easy booking. Regular updates via email.
    Product : Brendan and Don were fantastic tour guides. They were knowledgable, punctual and enthusiastic.

  • Solar Eclipse Yellowstone & Ranch

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    Service rating : Got lots of communications. Could have had more guidance on booking seats for the flights.
    Product : Eclipse 11/10. Overall 9/10

  • Best of the Rockies

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    Patient


    On 10-Sep-2017 the customer added:
    Tour design are attractive.

    See this exchange on Feefo
  • Canadian Family Discovery

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    Service rating : It would be good if the brochure for the tour is updated. The cost of the additional activities was not up to date.
    Product : Julie was an excellent guide. She was able to create a very good atmosphere in the group.

  • Solar Eclipse - USA Northwest

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    Service rating : When I booked this tour I was promised new modern mini buses with plenty of space to provide comfort on the long journeys. This was not the case as Helen (our guide) explained to us that these vehicles had all been taken by other GAA groups. Given the premium we paid for this tour this is unacceptable and a refund of some of the cost should be given as compensation for failure to deliver on the contract.

    I do not think I will be alone on providing this feedback on this tour.
    Product : Given the price of the holiday I would have expected better camping sites than were used. Given how good accommodation and restroom facilities are throughout the USA the standard of those use on this tour were a surprise to me, well below what one would get in the UK or Europe. Often only one or two showers and toilets for 30+ people. There were better sites we saw that also offered locations within the national parks, so location cannot be the reason for the choice.
    Two were very cramped Mt Rainier & Yellowstone. It appeared GAA had increased the number of tours without taking out larger camp sites spaces due to the eclipse increasing demand.
    What we saw & did was excellent and we had a very good tour leader who managed the itinerary well. For the same cost or only a little more this trip could be made so much more enjoyable.


    On 11-Sep-2017 the supplier responded:
    Sorry to hear elements of our products and services did not live up to your expectations. Please contact us directly at info@grandamericanadventures.co.uk so that we may investigate your comments further. Sincerely , the team at Grand American Adventures.

  • Solar Eclipse - USA Northwest

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    Service rating : Friendly on the phone, good communication by email
    Product : Great, packed, tour, excellent guide, let down by cramped transport

  • Solar Eclipse - USA Northwest

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    Service rating : Website clear and covered all relevant issues. Booking process efficient. All documentation emailed in timely manner. Telephone enquiry dealt with fully and promptly.
    Product : Good itinerary, well organised, and excellent guide/tour leader/driver.

  • Solar Eclipse - USA Northwest

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    Service rating : The tour leader (Helen) was excellent and the tour itself was well organised and run.
    Product : I was disappointed with the camp sites used - the facilities (showers, restrooms) were of a very poor standard. The vehicle was rather small and cramped.

  • Solar Eclipse Family Discovery

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    Service rating : Everything thought of and organised. We were well looked after
    Product : Wonderful well organised trip

  • New England & Canadian Maritimes

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    Service rating : Small group was nice for flexibility and avoiding crowds.
    Product : I liked wildlife, nature and scenery. Nahmakanta lake, sight seeing plane ride , canoeing, cabin dinner, was awesome; host was very nice.

  • Grand Canyon Rafting

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    All seems good at the moment

  • Solar Eclipse Yellowstone & Ranch

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    Service rating : The entire tour was fantastic.
    Product : The service was outstanding. The guide Brian was terrific!

  • Solar Eclipse Yellowstone & Ranch

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    Service rating : Good o
    Product : Excellent


    On 05-Sep-2017 the customer added:
    You said it would take fifteen seconds. Writing BT comments takes longer than that!

    See this exchange on Feefo
  • Pacific & Parks Discovery

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    It was great.

  • Canadian Rockies & Wilderness Walk

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    Service rating : Couldn't have expected more. Great tour, excellent service,...
    Product : Good mix of hikes and some other optional activities like white water rafting, swimming etc. Great food, good campgrounds. Tents and sleeping mats were OK, too. Liked the fact that the hikes were actually proper hikes and not just short walks. Tour guides did a great job!

  • Canadian Family Discovery

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    Service rating : Website and pre-info was good.
    Tour bus was nice and clean but would not have liked to have had 13 people on it .... not a lot of leg room for the blokes.
    Product : Andrew the guide was excellent. Laid back and helpful, produced great food and took us on great hikes and was generally really useful all round.

    The stay at Wells Grey was unusual but near to a swamp and so major mosquito problem. Not sure it was better than at a nice normal camp ground away from the swamp.


    The gateway hotel at Vancouver (Ramada Downtown) was very poor - noisy, dirty and generally run down. Some of the staff were great but others had no clue what was going on. I would not stay there again.

  • Canada Wildlife & Vancouver Island

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    Service rating : I have travelled twice before with this company and they were excellent however the first week of this holiday was dismal and disappointing. Not what I expected from Grand American Adventures.
    Product : The second week of this holiday was back to the standard I expected however I am annoyed that the first week was so awful due to the Tour Guide not being suitable at all.


    On 07-Sep-2017 the supplier responded:
    We are sorry to hear your tour did not live up to expectations. We recognise that our guides play an important role in ensuring our customers' enjoyment on our tours, and while everybody's expectations are different, it is always disappointing when we receive feedback that our leaders failed to contribute in this way. As soon as we were aware of your groups situation, we made prompt arrangements for a replacement guide, who was able to deliver the high standards for which Grand American Adventures are known.

  • Canada Wildlife & Vancouver Island

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    Service rating : The tour was a disaster with a poor tour guide for the first week. Grand American Adventures were quick to change the guide after 8 days but by then it was too late for the group to really enjoy themselves. The 'Wildlife Tour' as advertised was restricted to what was paid extra for as an optional excursion. The transportation was inadequate for 14 adult passengers and therefore very uncomfortable for long journeys. The compensation received was really not adequate but I didnt want to get drawn in to a lengthy court battle. Avoid.
    Product : The tour was a disaster with a poor tour guide for the first week. Grand American Adventures were quick to change the guide after 8 days but by then it was too late for the group to really enjoy themselves. The 'Wildlife Tour' as advertised was restricted to what was paid extra for as an optional excursion. The transportation was inadequate for 14 adult passengers and therefore very uncomfortable for long journeys. Avoid. Best hire a car and explore yourself.


    On 07-Sep-2017 the supplier responded:
    We appreciate all comments. Having been operating trips successfully for over 40 years we also understand now and again things do not go to plan. This is unfortunate and was a case in point for your group. However, as soon as we were aware of your groups situation we made changes. During a very testing time this summer in Western Canada, with ongoing issues with wildfires, it is felt as a business we have been proactive and were always there to listen to our clients concerns.

  • Western Family Discovery

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    Service rating : Tour itinerary was spot on - great national parks, with enough times to do things. A real pity not to be able to stay inside Yosemite, as the hours drive in and out each day used up valuable time. The only downside to our tour was the food, which we though was substandard for a family tour which included the food - and didn't compare well to the food we received on our family tour in Canada with Grand American Adventures.
    Product : Tour itinerary was spot on - great national parks, with enough times to do things. A real pity not to be able to stay inside Yosemite, as the hours drive in and out each day used up valuable time. The only downside to our tour was the food, which we though was substandard for a family tour which included the food - and didn't compare well to the food we received on our family tour in Canada with Grand American Adventures.

  • Deep South Solar Eclipse

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    Service rating : In particular, Nina was so helpful with information as I booked the trip.
    Product : Devon was the brilliant tour leader - he was knowledgeable, friendly and helpful all the time.

  • Canadian Rockies & Wilderness Walk

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    Service rating : Good communication before the trip, good price, well organised... all good!
    Product : Simon and Marie-Eve worked tirelessly to make sure all members of the group were keeping up, having fun, and learning about the beautiful Canadian wilderness whilst also caring for it! Great trip.

  • Canadian Rockies & Wilderness Walk

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    Service rating : Infomration in web site could be more clear
    Product : Both Simon and Marie Eve did a great job, great attitude while going beyond what is expected
    It would be better to use disposable dishes and cutlery, saving time and discomfort and healthier and cleaner as sometimes there is not access to warm water

  • Deep South Solar Eclipse

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    Service rating : Really well put together tour, and very good administration and customer service.
    Product : First class. A very good tour, really interesting and well run, and lots of fun. The tour leader, Devon, was marvellous. Companionable, efficient, knowledgeable - I am kind of running out of adjectives to describe him! At every stage he had it all sorted for us. A very good tour and an excellent tour leader.

  • Pacific & Parks Discovery

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    Service rating : Very good organisation. Very nice places to visit!
    Product : The program of the tour and the places we have seen were excellent. As well the members of the group have been fantastic. The tour was "good" only because of some things with the tour leader which I already mentioned in the former feedback form.

  • Western Explorer

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    I dealt with Joseph. He was great, very knowledgable and helpful.

    My only concern is that I have been charged more than I was told was the total cost on my credit card - I paid $4562.10, but $4698.96 has been charged to my credit card, $136.86 more.


    On 11-Sep-2017 the supplier responded:
    Thanks for the feedback on the payment. Please be aware these extra charges look to have been levied from your bank as we only received $4562.10. One of our team will contact you shortly.”

  • Deep South Solar Eclipse

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    Service rating : Very helpful staff on booking
    Product : Excellent trip. Particular kudos to Devon our guide - friendly, knowlegable, and had really good suggestions about places to visit.

  • Best of the West

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    Service rating : Team helpful on phone prior to travel giving assistance with departure routes on last day to allow us to travel to the eclipse. Rang back/emailed when they promised to.
    Product : Brilliant. Tour guide went out of his way to keep us all informed of itinerary and accommodated everyone's requirements to do more or less (difficult keeping 13 people happy on a tight schedule). Tour itself was fast paced but don't believe we missed out on anything apart from a bit of R&R. Really enjoyable

  • Deep South Solar Eclipse

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    Service rating : More than I expected, everything perfect
    Product : The holiday of my life

  • Solar Eclipse Yellowstone & Tetons

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    Service rating : Good range of tours, easy to book.
    Product : Tour leaders were fantastic, great food.

  • Western Explorer

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    Service rating : Emily was fantastic you couldnt get a better tour guide nothing was to much trouble please pass on my thanks for make it a fantastic tour thats what I call great service thanks Emily
    Product : I only have one comment get rid of the wine and cheese at death valley its tooo hoooooot we used the money to have a sunset dinner at horse bend spectacular we have a great group and tour guide I will be back

  • Alaskan Adventure

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    My enquiry was handled quickly and was given good information
    Very pleased

  • Canadian Family Discovery

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    Service rating : Great service from booking through to the end of the tour. Excellent tour leader - Laurence.
    Product : A great group and a great tour leader - Laurence - made for an excellent 12 day camping trip through some of the best bits of Western Canada. We enjoyed white water rafting at Clearwater, the glacier walk, zip lining, via ferrata and many great hikes. This is a brilliant family trip that I highly recommend!

  • Best of the West

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    Service rating : A trip of a lifetime
    Product : The pace of the trip was more than I had imagined, which was affected by the timing of the eclipse and subsequent amendments. Garth Hayes was fantastic and possibly over accommodating to some of the group, but his knowledge and personality made the trip the great experience it was..

  • Best of the West

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    Service rating : Sustaining the mood of adventure, excitement, thrill and happiness throughout the tour against all odds is no mean achievement and Grand American Adventures achieved exactly that. Kudos to their service.
    Product : The tour guide Garth Hayes was better than excellent. He was sensitive, accommodative and very energetic. He singlehandedly made our experience exemplary. Definitely he is a very big asset to the company.

  • Canadian Park Trails

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    Service rating : It was ok.
    Product : We missed very much more any wildlife watching activity (even optional).
    We also expected some wilder campsites.

  • Canadian Park Trails

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    Service rating : It was really well organised from start to finish. Our guide was a super woman!
    Our guide worked so hard and nothing was too much trouble, she was fun and incredibly well organised.
    Product : it was brilliant, I feel like we saw all the best sites in the best way. I would highly recommend the company and plan to book another holiday soon.

  • Yellowstone Wildlife Trails - Reverse

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    Service rating : Our overall impression was great.
    However we are not going to recommend the company or the tour to any of our acquintaces.
    The sole reason behind this is the insistence on having the tour guides being dependent on tips.
    It´s explicitly stated in the brochure, but almost the entire group was from europe and thus not accustomed to the tipping culture, and everyone felt uncomfortable turning over tips. This was often discussed in the camp, and frankly it would seem much more professional if you just payed them properly.
    Product : Ron was amazing.
    Him we however would recommend:)

  • Northeastern Explorer

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    Service rating : The vehicle I travelled in was great. There were only four of us on the trip so there was plenty of space. The tour was easy to book and the website brochures are great.
    Product : The itinerary was great. The tour leader Craig was always punctual, enthusiastic and made sure that we knew the best places to eat and where the best tourist attractions were. I think that a lot of cities were crammed into 13 days so I didn't feel that I fully explored the cities in the time allowed. I will just have to visit these cities again! Overall, a wonderful trip.

  • Western Dream

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    Service rating : I had a preference to join an active and adventurous tour group to suit my current age (mid twenties). I didn't find the tour description to be all that clear on the types of demographics that would suit my preferences (as best as it could). This opinion was based on choosing Grand American Adventures to find out a large discrepancy in age and tourist preference of adventure. I also found out Trek America would be a more suitable option for young singles like myself. Despite this, the actual tour itinerary allowed for lots of flexibility and I was able to seek more adventure than a G Adventures tour I had recently finished.
    Product : Our guide, Charlie Taussig, was exceptional on the Western Dream tour. He really went out of his way to make sure everyone in the group was accommodated for. A very down to earth and friendly person! He's also cooks up a fine steak on the BBQ.

  • San Francisco to Yosemite Mini

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    Service rating : Well organised. Tour leader Jason excellent- knowledgeable, personable,organised, safety conscious and great fun.
    Product : Amazing experience. Awesome places

  • Canadian Family Discovery

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    Service rating : See below
    Product : We had a fabulous time. It was well organised and ran efficiently. Our tour guide, Julie Dion was excellent. She was professional yet with a personal touch, which made it such fun for the children as they all loved her. She seemed to go above and beyond her job description to make sure we all did and saw what we wanted to. For example, asking her boyfriend for help when my husband and son wanted to mountain bike in Whistler and they are of high standard, her boyfriend helped get them all organised and sorted out. He even joined them on the tricky trails to make sure all was good. I think the trip went so well because we had an excellent guide, cook, driver and organiser. I will recommend this trip to colleagues and friends.

  • Western Dream

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    Service rating : Professional and easy to deal with
    Product : Excellent range of places to visit on the trip and our tour leader Charlie was really helpful

  • Canadian Rockies

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    Service rating : Second time I have booked with this company and again received great service and felt confident in my booking.
    Product : Another great tour - thank you!

  • Whales & Bears of British Columbia

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    Couldn't ask for better service

  • Canadian Park Trails

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    Service rating : Our tour guide Mirerlle was the best, excellent cook and great all round guide .
    Product : The Canadian tour was a brilliant adventure.

  • Canadian Rockies & Wilderness Walk

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    Service rating : Excellent service, very prompt response to emails. Travel documents sent via email in plenty of time prior to departure. Kept updated on the situation with regards to the Canadian forest fires. Online booking system easy to use (easy to add additional nights, single room requests etc all in one place)
    Product : Excellent tour - was everything I had hoped for and more! Great itinerary, allowing two or three nights camping in all locations, and therefore time to explore places properly. Great walks, although more challenging than I expected at times. Last few days in Waterton Lakes were a real highlight for me. Guides were excellent (Simon and Marie Eve) - their hard work, enthusiasm, humour, patience and professionalism really made the trip.

  • Yellowstone Wildlife Trails

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    Service rating : All went as planned, couldn't have asked for more.
    Product : Really enjoyed the tour, our leader Mark was excellent. He was helpful, knowledgeable, got us safely to where we needed to be and provided us with good meals.

  • Yellowstone Wildlife Trails

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    Service rating : Always answered my questions promptly.
    Product : We were well looked after good food and right degree of flexibility.

  • Best of the Rockies

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    Service rating : Would travel with them again and would recommend them to my friends.
    Product : Amazing scenery, lots of wildlife and great weather.

  • Best of the Rockies

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    Service rating : Booking straightforward, rewarded for being a repeat customer.
    Product : Fantastic tour, experienced tour leader ensured we all got the best out of the trip. Throughly recommend, multinational group added to the overall experience.

  • Canada Wildlife & Vancouver Island

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    Service rating : How the company said: After all, we believe that the most important ingredient for the success of the tour is a great leader. That was true here, she was proactive, prudent, punctual, and always smiling. The picnic was put together by her very well: delicious and healthy.
    Product : Even if we had to start an alternative tour because of the forest fires, the alternatives of Grand American adventures have been well arranged. A small thing I missed what is in my eyes a must: Spirit Island in the Jasper National Park. So see you until next time GAA

  • Canyon Family Discovery

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    Service rating : Positive throughout from the time of booking, the journey and the whole experience.
    Product : Our trip was amazing. However, it was far too rushed and I felt the fun factor I have experienced in previous years lacking. If it wasn't for another family on our tour with whom we made our own fun, the whole experience could have been a disaster! There was not enough food throughout, although at the end of our trip the food kitty money was very high!! Where does this go?? No other choices were offered in such times as bad weather. We were just dropped off and told a time we would be picked up. If it was a place our tour guide wanted to be then the duration was longer.
    I will definitely take part in future trips like this as I would very much like to visit Dallas and Cuba. However, I feel that Grand American Adventures has become a little complacent with regards to whom is representing them. I feel very let down as I paid a lot of money and didn't experience the high standard I have come to expect.

  • Canadian Rockies

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    Service rating : This was a good trip overall however i have two objections :

    - it would have been far preferable to spend a bit more time at maligne lake. A boat ride or a chance to canoo at least, would have improved the experience considerably. Driving there from jasper only to take a very short walk (with hardly any views) and then head back, wasn't in my view the best use of our limited time there.

    - at takakaw falls, we were rushed on (again) a very short and not particularly inspiring walk when a much longer one (with excellent views of the falls) was advertised. The reason for the rush was (in guide's words) that we had to be back at the hotel for 5:30 even though nobody in the group seemed to share the need for such express urgency. I understand that itineraries are sometimes changed at the guide's discretion but if something is explicitly mentioned in the brochure as an option (as this walk was) then I would expect it to be made available or if not, to be at least given a very good reason why the option has been withdrawn.
    Product : Please see above.

  • Alaskan Wildlife & Wilderness

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    Be good if when you phone to book, they take all your details rather than having to go on line.

  • Western Explorer

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    Service rating : Great knowledge by the tour leader on every subject
    Product : Fantastic hikes and walks would not have got round 50% of the parks without the expert knowledge great time thanks

  • Discover Cuba

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    Service rating : Always easy to book with knowledgeable and helpful staff.
    Product : A brilliant trip which gives a great oversight of Cuban culture across the island.

  • Canadian Family Discovery

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    Service rating : Well structured tour.
    Product : Amazing guide Julie made the tour fantastic.

  • Yukon and Alaska Walk

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    Not applicable as I booked on-line

  • Arctic Watch Wilderness Lodge

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    Service rating : There was some mix up with dates I had booked but that was quickly resolved with the service provider.
    Product : It was a memorable experience although the wildlife expectations were over hyped in the trip dossier.

  • Canada Wildlife & Vancouver Island

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    Robert handled our booking in a very proficient and professional manner. Excellent service!

  • Canadian Rockies

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    Service rating : Everything was really well organised and planned, we had no bad experiences or problems from the moment we booked the trip to getting home.
    Product : The trip was fantastic, the Rockies were breathtakingly beautiful and stunning and it was wonderful to experience them through all the hiking and activities rather than just sit in a coach and take photos.

  • Yosemite & Tahoe In-depth

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    Both times I called I met with very helpful / polite and patience to my numerous question re the tour. So booking and follow up call were excellently handled. However I give 50 / 50 to the email subsequently sent to confirm the booking. The majority of it was the form was fine but having to "tick" the boxes to confirm terms and conditions I also had to ticket the boxes for "exhibit A" and "exhibit B" (I scrolled through the document several times but could find no "A" or "B" so have no idea what they were. Please either delete this requirement or attach the exhibits. 2ndly (I paid via credit card on the phone) on the payment page there should be a box to confirm you had made the payment so you could close the form. There was no link at the bottom of the page or any place to officially close that page which left you "dangling" a bit as to know whether you had made the booking or not. Hence my 2nd call to the office to confirm this. Somehow I managed to confirm my booking without realising I had. I think this form needs to be tweaked for these issues. Should, once I had completed the form, and got an automatic acknowledgement, I would not have had to make a 2nd call to confirm. Both ladies I talked too were excellent your subsequent booking form was average because of the points raised.

  • Canadian Rockies

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    Service rating : My email inquiries were promptly answered. Travel insurance should be left up to the participants, not "compulsory."
    Product : There were not enough information given by our guide on optional activities such as rafting, horseback riding, etc. in order to make decisions for the following day.
    Calgary was not interesting enough to make stops. Many of us could have taken our flights back home that night since we arrived in Calgary around 2pm.

  • Yukon and Alaska Walk

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    Excellent

  • Yosemite, Tahoe & Monterey Walk

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    Service rating : Good value for money and good choice of destinations.
    Product : Excellent guides. Vicky and Nicole are the best! They made our trip memorable in so many ways.

  • Yosemite, Tahoe & Monterey Walk

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    Service rating : Good guides, good destinations, website relatively easy to use and find what you want.
    Product : The tour was generally very good, the guides were very friendly and knowledgeable and the places visited were well chosen. A few things that in my personal view need improvement are:
    - We visited yosemite valley on Friday, Saturday Sunday- which is obviously the busiest time of the week. Perhaps this could be placed in the middle of the week to avoid crowds.
    - The hikes were ALWAYS planned between 10-12 or 1-3 o clock. I was confused by this as this is the HOTTEST time of the day with the most intense sunshine as well. Admittedly I was the only one in the group struggling with the heat, but generally one doesn't normally excercise or even spend any time out in the direct sun during those times of day. Perhaps it should be considered to also offer actual morning hikes e.g. between 7-10am or evening walks 5-8pm? There was definitely enough daylight in the morning and early evening so this should be possible.

  • Northwestern Park Trails

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    Service:++

    Timely and courteous


    On 05-Aug-2017 the customer added:
    Very good

    See this exchange on Feefo
  • Yellowstone, Ranch & Tetons

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    Service rating : The team here were great & very helpful
    Product : Fabulous place, the guide wasn't really interested in parts of the tour

  • Canadian Rockies & Wilderness Walk

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    The website is easy, and the reviews of all the tours are easily accessible. Simple to book, had no trouble and I like the fact that you can just pay the deposit and then pay it off 2 months for you go.

  • Appalachian Trail Hut to Hut

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    Service rating : very forth-coming with sending documents in due time, nice customer service. However, Icelandair is not an airline I would ever fly with. Also, a different choice of hotel for the day in Boston would be a good idea, too. There was not even coffee available for the early pick-up, neither any opportunities for a late dinner having arrived late from a delayed flight... just to bear in mind.
    Product : very knowledgeable guide, friendly AMC staff throughout. Would book next adventure with the AMC directly instead, though.

  • Canadian Park Trails

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    Service rating : Top Service
    Product : Super Tourguide with huge knowledge about trails, flora and fauna, geology and history, very good cook
    Great landscape and hiking trails

  • Alaskan Wildlife & Wilderness (Hotels)

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    Service rating : Our first contacts Daniel? and Joseph were very friendly and helped us through the initial dealings on line .
    Product : Our guide Bryan Eggar was exemplary and treated all clients and situations with good humour. The activities were well tailored for all tastes and capabilities .
    The mix of accommodations made the trip interesting .


    On 02-Aug-2017 the customer added:
    I (we) enjoyed the tour thoroughly . It was stress free especially with regard to transport and enabled us ( husband & I ) to just enjoy the highlights of what Alaska can offer us in nature & fauna .

    See this exchange on Feefo
  • Canadian Park Trails

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    Service rating : Very thorough, excellent communication and a smooth booking process from start to finish. Easy to get hold of the tour operator with any questions and a consultant always called back promptly with answers to any questions we may have had. Highly recommend.
    Product : We went on the Canadian Park trails tour and it was amazing. The scenery was outstanding, the hikes were challenging enough (but not too hard for those who don't hike a lot) and most importantly they were nothing short of spectacular. Each hike offered something different from stunning lakes, ancient forests, glaciers, waterfalls, alpine meadows...you name it.. it had it all and was never repetitive. The whole tour was very well organised from start to finish. Given the fact that there were wildfires all over British Columbia during the period of out stay and certain destinations on our itinerary were inaccessible, the company managed to arrange excellent alternative campsites and activities at really short notice.

    A special mention has to go to our tour guide, David Bazin. He was really entertaining, funny, informative and I honestly don't think I have ever seen anyone work harder. He was up at the crack of dawn and didn't stop until everyone had gone to bed and he literally did everything to ensure everyone was happy and had everything they needed. The guy is a machine and easily did the work of 3 people. He is a real credit to the company and I hope he gets the recognition he deserves. Thank you Dave :-)

  • Deep South Solar Eclipse

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    Patient, attentive, personal service - excellent in every way!

  • Deep South & Delta Blues

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    Service rating : Done already on trip survey form
    Product : Done already on trip survey form

  • Historic Route 66

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    Service rating : The process of booking, paying and interacting with the company was a good experience.
    Product : The tour is the best I have ever been on. I have no hesitation recommending it to anyone who asks about it.

  • Canadian Rockies & Wilderness Walk

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    Service rating : We have not had any difficulties in the two tours we have done - everything has been very professional.
    Product : Tour was great, although would have been good to have options for walk on days other than the last walk - many found the walks a bit too challenging with not enough time to actually take in the scenery and enjoy the surroundings.

  • Essential Peru

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    Quick reply to all emails. Easy to book once I found the right link. Information on texts and website very informative

  • Canadian Park Trails

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    Service rating : The tour was brilliant! The tour leader was so well organised and I felt like I got to experience parts of Canada which so few do when travelling.

    We seen so many wild bears due to the tour leaders experience and knowledge and I have taken away so many wonderful memories of the tour!
    Product : As mentioned previously, the tour was fantastic, so well planned and prepared by the tour leader. Meals were exceptional! Isabel was just fantastic and made the trip so memorable for me and all the others on the trip.

    Great value for money! Seen so many fantastic sites with some truly wonderful people. I like how the groups aren't too big so that they can still accommodate a personal touch.

    Still I think the tour would not have been quite so well without the tour leader. She was just phenomenal!

  • Canadian Rockies & Wilderness Walk

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    Service rating : All processes from booking to joining easily handled and all enquiries responded to quickly.
    Product : Incredible scenery and frequent bear sightings. Knowledgeable and enthusiastic guides, great food. A few of the hikes were a bit gentle for the more ambitious but the final day Crypt Lake slog more than made up for it.

  • Alaskan Adventure

    Review published:

    Service:++
    Product:++

    Service rating : I had a bit of problems when booking, but the staff was very helpful, prompt in replying and followed up to make sure things worked for me. The tour leader was exceptional! Good to know people like that still exist
    Product : It is a dream adventure for those who like wilderness and are not afraid of a bit of rain. It was great to be among like-minded people. I made friends for life. I overheard some locals call Alaska "Narina." I agree. It's a magic place. The trip lets you touch the magic, if you open your heart to it

  • Canadian Park Trails

    Review published:

    Service:++
    Product:++

    Service rating : Excellent customer service, very helpful and so easy to book with .
    Product : Wonderful experience and my first trip to Canada was amazing.

  • La Ruta Maya

    Review published:

    Service:++

    Very helpful and quickly managed to confirm the trip as definite even though numbers still 1 below the normal minimum.

  • Western Explorer

    Review published:

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    Product:++

    Service rating : Everything was as good as could be expected
    Product : An amazing experience. The places we visited were awe inspiring. I definitely recommend this tour and the company.

  • Canadian Park Trails

    Review published:

    Service:++
    Product:++

    Service rating : From the booking to the return home was verything I could want
    Product : The Guide was absolutely brilliant nothing was to much trouble.

  • Las Vegas to the Grand Canyon Hotels

    Review published:

    Service:++

    Quick clear answer to my questions

  • Canadian Park Trails

    Review published:

    Service:++
    Product:++

    Service rating : Very helpful and friendly staff from pre-booking stage right through to the end of the trip.
    Product : This was one of the best organised tours I have been on and I was thoroughly satisfied with the customer service provided before I flew out and also our tour leader, who was simply fantastic. Would thoroughly recommend this tour to all ages and abilities!

  • Canadian Park Trails

    Review published:

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    Product:++

    Service rating : ss
    Product : .

  • Yellowstone Wildlife Trails (Hotels)

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    Product:++

    Service rating : Have travelled with Grand American Adventures on three occasions because they offer great experiences in small groups at reasonable prices - and are conducted by really great & professional tour guides.
    Product : Really saw some amazing scenery and had great travel experiences in Yellowstone, Glacier NP & the Grand Tetons. Inclusions of local specialists familiar with flora, fauna and geology were a great value add. Size of travel group (8) was perfect and our guide (Erin) was just amazing - she really made an effort during the whole trip to ensure everybody had the best experiences possible, in the allocated time (very well organised!). Also enjoyed Boise and Jackson & the 4th July Rodeo. Dinner at the Chuckwagon ranch was really tasty & great fun.

  • Canadian Rockies & Wilderness Walk

    Review published:

    Service:++

    Friendly and helpful staff.

  • Canyons & Indian Lands

    Review published:

    Service:++
    Product:++

    Service rating : Good organisation and delivered what was promised.
    Product : Lived up to expectations

  • Alaskan Adventure

    Review published:

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    Product:++

    Service rating : Great trips and great customer service.
    Product : Truly brilliant trip. Sensory overload. Saw and did so much. Great fun.

  • Alaskan Adventure

    Review published:

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    Product:++

    Service rating : Have travelled with Grand American Adventures three times and they provide great trips around the US National Parks.
    Product : The trip was excellent, with some activities exceeding expectations. A great itinerary around Alaska.

  • Northeastern Explorer

    Review published:

    Service:++

    great service, always ready to help

  • Deep South & Delta Blues

    Review published:

    Service:++

    I dealt with Nina.....a credit to the company who couldn't have been more helpful and explained all the options very efficiently. I am very much looking forward to my holiday!

    Dominic Hay of Leys

  • National Parks & Lodges

    Review published:

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    Product:++

    Service rating : A very professional company from the initial enquiry to the tour itself. I would thoroughly recommend the company to anyone.
    Product : I have done a lot of travelling, but this was one of the best experiences of my life. The accommodation was fantastic, the scenery was outstanding and the tour guide worked extremely hard to make sure the trip was just right for all of us. The memories will stay with me for a long time and my next holiday will struggle to compete!

  • Yosemite, Tahoe & Monterey Walk

    Review published:

    Service:+

    They made an important mistake when booking my trip - they booked the wrong date.Their brochure isn't clear enough especially regarding the costs.shouldn't have to download another app to track tour. My booking is with GAA and I dont want to give my details to a third party who will no doubt send me marketing communications. Customer advisors friendly and helpful - I was on the point of going to an alternative company.

  • Cruise to the Heart of the Amazon

    Review published:

    Service:++

    Friendly, fast and efficient.

  • Alaskan Wildlife & Wilderness

    Review published:

    Service:-

    Asked for a phone call but didn't get one. However we gave booked a trip for 2018 and hope for more positive inter cation in the future

  • Yellowstone, Ranch & Tetons

    Review published:

    Service:+

    Could not answer question about exhibit A and B within terms and conditions,
    otherwise very helpful.

  • Deep South & Delta Blues Solar Eclipse

    Review published:

    Service:+

    .

  • Northwestern Park Trails

    Review published:

    Service:+

    Good

  • Deep South & Delta Blues

    Review published:

    Service:++

    Efficient and friendly

  • Canadian Park Trails

    Review published:

    Service:++

    They are very kind and answer very quick to our questions.

  • Alaskan Adventure

    Review published:

    Service:++

    I had a technical issue with not being able to book the tour online. The staff replied to my e-mail very quickly and stayed in touch consistently until we found a solution

  • Canyons & Indian Lands

    Review published:

    Service:++
    Product:++

    Service rating : Great organisation, thoughtful, experienced, and knowledgeable tour leaders.
    Product : An amazing 8 day tour of four of the most stunning canyons and National Parks the USA has to offer in the West - you won't be disappointed. And if you don't fall in love with Zion there's something wrong with you!

  • Hike The Inca Trail

    Review published:

    Service:++
    Product:+

    Service rating : Daniel at GAA in Australia was excellent
    Product : Challenging but rewarding

  • Western Explorer

    Review published:

    Service:++
    Product:++

    Service rating : Helpful staff
    Product : Well planned and executed!

  • Deep South & Delta Blues (Jazzfest)

    Review published:

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    Product:++

    Service rating : The Company were very easy to get in touch with in regard to any queries. The booking process was very easy and I especially liked that I could pay for the tour online in stages at my own convenience.
    Product : The tour was excellent with just the right amount of time spent at each location. I would certainly recommend Grand American Adventures and the tour to everyone.

  • National Parks Walk - Hotels

    Review published:

    Service:++
    Product:++

    Service rating : I like this company, this is my second tour with you guys and there are only good things I can say. I liked the transport, the itinerary, everything. I wish you did more trips around the Northwest area where we could spend 2-3 days in each park...
    Product : To be totally honest, I expected to do a lot more walking, as this was classified as a walking trip on your website. Having said that, there is no other negative comment I can say about the tour. The tour leaders, Jordan and Jessica were fantastic, I think they did their utmost to make the tour as good as possible. I thoroughly enjoyed the trip.

  • Essential Peru

    Review published:

    Service:+
    Product:+

    Service rating : Two different itineraries were sent which differed in some information. Contact (Daniel)at Grand American tours in Australia was very good and quick to respond
    Product : Guide (Diana) was great. Accommodation in Cusco was not good - no hot water for showers and the rooms were not good. The tour itinerary was great - we saw a lot of the different aspects of Peru.

  • Grand Canyon Rafting (8 days)

    Review published:

    Service:++
    Product:++

    Service rating : Great.
    Product : Fantastic trip, great crew.

  • National Parks Walk - Hotels

    Review published:

    Service:+
    Product:+

    Service rating : The service by the guides was fantastic however their were a few minor issues the could be improved, an example of this was when giving directions while driving around Moab, instead of saying just here is a particular good place to eat, a bit more descriptive of here on the left or right... being on the shuttle bus trying to see and listen before we passed certain landmarks made it difficult to identify what the guides were describing asking for clarity also caused us to miss other places that were being described.
    Time spent at the amazing sites is generally not enough to take in the experience.
    There wasn't enough trekking to be done each day, although some reasons for that were nature dependent, a couple of more alternatives /back up choices would be nice.
    Maybe adding a couple of days or dividing the existing days around the sights could probably improve the whole holiday.
    Product : Overall the trip was amazing and would recommend it to friends and familly.....and complete strangers!!!!

  • Deep South & Delta Blues Solar Eclipse

    Review published:

    Service:++

    Very kind, she gave me all the information I needed.

  • Solar Eclipse Yellowstone Wildlife

    Review published:

    Service:++

    I was pleased at speaking to someone that was very willing to answer all my questions in a patient and friendly way.

  • Northeastern Explorer

    Review published:

    Service:++

    really excellent..thank natasha and nina who gave me the kind and quick assistance that made possible for me to book in time.

  • Taste of Cuba

    Review published:

    Service:+
    Product:+

    Service rating : Poor pre-trip information. We didn't know who or when we were meeting until the first proper day of the tour (day 2). We were supposed to be provided with meeting times etc on the day 1 but never received this.
    Product : Little contingency for parts of the tour that couldn't go ahead. We were supposed to visit a cigar factory but on 2 occasions it turned out that this wasn't possible.

  • Appalachian & New England Walk - Hotels

    Review published:

    Service:+

    Very helpful and informative.

  • Western Dream

    Review published:

    Service:++

    Very helpful and polite on the phone

  • Grand Canyon Rafting (9 days)

    Review published:

    Service:++
    Product:++

    Service rating : Excellent company
    Product : Trip of a lifetime.

  • Deep South & Delta Blues

    Review published:

    Service:++
    Product:++

    Service rating : Well organized.
    Product : Very good and got a lot out of it.

  • Solar Eclipse Yellowstone & Tetons

    Review published:

    Service:++

    Knowledgeable staff, clear information given, efficient booking, great, thanks.

  • Cruise to the Heart of the Amazon

    Review published:

    Service:++
    Product:++

    Service rating : Good trip
    Product : Food was great, staff was great.

  • Deep South Solar Eclipse

    Review published:

    Service:++

    Excellent service!

  • Deep South Solar Eclipse

    Review published:

    Service:+

    very helpful and quick both replying to the phone and finding out what I needed

  • Hike The Inca Trail

    Review published:

    Service:++
    Product:++

    Service rating : Really happy to know you and I wlll happily recommend you.
    Product : Thanks for Exodus travels, which is your sister company in Perú. We had a great service and the people served us excellent. I was really happy with the logistics and with our tour guide Bobby, who is really well-prepared, his explanations were very good and he´s funny. We enjoyed having him as our tour guide.

  • Deep South & Delta Blues

    Review published:

    Service:+

    I design and organise travel itineraries for a living and have found that this is a detailed job.
    Your customer service rep answered my queries promptly.
    However, there was some confusion over the itinerary and start and end dates of the Deep South tour.
    if I had taken the information given as correct then I would have booked flights on the wrong dates.
    I have learnt that you can not make mistakes with people's holidays.
    You need to ensure your staff are fully trained and understand your itineraries.

  • Discover Costa Rica

    Review published:

    Service:++
    Product:++

    Service rating : Efficient and helpful throughout
    Product : Good itinerary and accommodation.First class guide

  • Appalachian & New England Walk

    Review published:

    Service:+

    They should ask if I have a frequent traveller membership number, and have an own space for it on the booking page, as it is, I missed 5% discount, I thought it was enough clicking into the box "previous traveller", to found my dates in the files.
    I understand that the frequent travellers membership is a new thing, but they should improve this routine, otherwise this membership is useless.
    But I am very satisfied with the trips the offer me.


    On 28-Mar-2017 the supplier responded:
    Thanks for the feedback in regards to the loyalty scheme. As you qualified for a 20% discount on your tour the 5% loyalty discount would not be applicable as discount value is limited to a maximum of 20%. We are delighted that you enjoy the product we offer and are looking forward to you travelling with us on the Appalachian & New England Walk in October.

  • Alaskan Wildlife & Wilderness (Hotels)

    Review published:

    Service:++

    Speedy answer to my questions

  • Deep South Solar Eclipse

    Review published:

    Service:++

    I had a number of questions about the trip before making the booking. The Customer Service advisor answered them very promptly. I also asked for a quote for flights. Although in the end I didn't end up taking their quote, I appreciated the fact that they offered me multiple options and prices (cheaper indirect flight with transfers, as well as (more expensive) direct flights) - far preferable to just being presented with a "take it or leave it" quote. Overall, excellent customer service

  • Alaskan Wildlife & Wilderness

    Review published:

    Service:++

    Jon Clements was extremely efficient, helpful and responsive - Thank you

  • Discover Cuba

    Review published:

    Service:++

    They were very efficient and answered all my questions really quickly.

  • Essential Peru

    Review published:

    Service:++

    Staff Member (Natasha) was very helpful. Good product knowledge and very good attention to my travel plans.

  • Whales & Bears of British Columbia

    Review published:

    Service:++

    I found the staff very helpful when we rang and answered our questions with patience. the company was open late so we were able to contact them after we got back from work.

  • Best of the West

    Review published:

    Service:++

    Initially my wife and I wanted to catch the solar eclipse, but realised after speaking with Natasha that this was not possible as all trips booked up before Christmas. However, your website was very slow to tell customers of this situation. We have now booked the same trip (excluding the eclipse) at a later date and are happy that we are still able to make this trip. My wife has for a lot of years wanted to see the Redwoods in California and we trust this trip will deliver on that front. Natasha was very helpful answering questions and extending the advertised trip and sorting our flights from London. We are looking forward to this trip with much anticipation. Thank You.

  • Discover Cuba

    Review published:

    Service:++
    Product:++

    Service rating : Interactions were just as required.
    Product : Brilliant, well organised and Cuba is a lovely country.

  • Deep South & Delta Blues

    Review published:

    Service:++

    Helpful, friendly and knowledgable

  • National Parks Walk - Hotels

    Review published:

    Service:+

    Prompt replies and helpful answers. I hope the trip is this good!

  • Canyons & Indian Lands - Camping

    Review published:

    Service:++

    I received a friendly and prompt response to an email about a fully booked tour. Alternative options were suggested,which we then took up and received another friendly email welcoming us. I appreciated that the respondent addressed us by name. I made me feel good about going already!

  • Canadian Rockies

    Review published:

    Service:++

    Returning customer for trip 3, consistently good service provided.

  • Canadian Park Trails

    Review published:

    Service:++

    Travelled 2 times with them and have now booked a 3rd trip. Guides are excellent and always makes the trip easy efficient and a joy


    On 27-Jan-2017 the customer added:
    Trustworthy company specially for solo travellers

    See this exchange on Feefo
  • Western Explorer

    Review published:

    Service:++

    Very helpful

  • Canadian Park Trails

    Review published:

    Service:++

    Really fast, proactive customer service. As soon as I even made an enquiry I was provided with more information than I'd even requested and the booking process was fast and efficient

  • Texas Ranger

    Review published:

    Service:++

    Prompt reply on any questions/emails! Good assistance during booking process,

  • Appalachian & New England Walk - Hotels

    Review published:

    Service:++

    Danielle was knowledgeable and upbeat and always ready to give you the benefit you the benefit of her experience. Nothing appeared Any trouble to her. I was down to two companies with whom to book my holiday and it was her helpful attitudes which made me decide on GAA

  • Western Highlights

    Review published:

    Service:+

    l dealt with Danielle, this will be my first trip with GAA and l had a lot of questions, Danielle was knowledgeable and very helpful, l couldn't access information by clicking on the tabs so Danielle was able to provide another link and has agreed to send me what l need via the post. Good so far, though it would be better if you could work out cost without ringing up, from ... isn't that helpful especially if trying to work out what the solo sleeper cost is and overall cost to see whether it's a good deal

  • Best of the West

    Review published:

    Service:+

    very helpful. the lady help the holiday for me until I could book online.

  • Canada Wildlife & Vancouver Island

    Review published:

    Service:++

    Helpful,courteous and efficient

  • Canadian Park Trails

    Review published:

    Service:++

    Always helpful and efficient

  • National Parks & Lodges

    Review published:

    Service:++

    They responded to all our queries and requests promptly and efficiently.
    The documentation was updated as we went along.
    Danielle was our contact. She was friendly and helpful, which made the whole process very easy.

  • Appalachian & New England Walk

    Review published:

    Service:+

    Does completing an on line order form constitute customer service? If so, then good

  • Western Explorer

    Review published:

    Service:++

    A very pleasant, helpful and knowledgable operative - Danielle

  • Yukon Canoe Expedition

    Review published:

    Service:++

    First class service from the start of the process.

  • Northeastern Explorer

    Review published:

    Service:++

    Prompt attention to my booking, even though it was holiday season.

  • Alaskan Wildlife & Wilderness (Hotels)

    Review published:

    Service:++

    Very friendly sales person , not overly pushy and provided all the info required .

  • Deep South & Delta Blues

    Review published:

    Service:++
    Product:++

    Service rating : A had some questions before the trip which were answered quickly and helpful.
    Product : Our guide Jay was awesome and knew a lot about music which was great especially on this trip! He played the music adequate to where we were in the bus. That was amazing! We were 8 and the group was also amazing. I only can recommend the trip. One more day in Natchez and Nashville would be perfect.

  • Campervan Hire

    Review published:

    Service:++

    So helpful and always got back to me so promptly!

  • La Ruta Maya

    Review published:

    Service:++
    Product:+

    Service rating : Best small group campany
    Product : This tour is a great way to lean about the Mayan history

  • Discover Costa Rica

    Review published:

    Service:++
    Product:++

    Service rating : We booked from the USA through Trek America. They were always friendly and responsive.
    Product : Aside from the hurricane which caused a minor disruption in our itinerary, the trip was everything I had hoped. The guide, Antonio Cedillo, was excellent.

  • National Parks Walk - Hotels

    Review published:

    Service:++

    I spoke to a very pleasant person who was very easy to understand (which is not always the case these days). He answered all my questions and completed the booking and subsequently I received the confirmation emails in a timely manner.

  • Discover Costa Rica

    Review published:

    Service:-
    Product:++

    Service rating : The tour was excellent and the tour leader also. But the admin relating to the tour was poor. My taxi transfer wasn't booked so I had to book my own taxi and pay for it before claiming money back. My 2 extra nights at the hotel weren't paid by GAA so I had to wait in hotel reception for up to 2 hours, and your emergency phone number had a staff person who didn't know who GAA was, re-directed me to USA and then them back to UK. I will put this all in a letter when I find the time.
    Product : tour and the tour leader were amazing. good info provided by the leader Johnny - history, economy, ecology, environment, wildfire, etc etc.


    On 09-Dec-2016 the supplier responded:
    The pre tour issues were certainly unfortunate, compounded by the other issues you experienced. Of course we are sorry for the issues with your transfers but am happy all was resolved to your satisfaction before the tour started. Glad the tour was a success especially considering the turbulent weather that hit the region during your time in Costa Rica.

    Matt Newman

  • Solar Eclipse - USA Rockies

    Review published:

    Service:++

    very efficient-arranged flights aswell.

  • Deep South & Delta Blues

    Review published:

    Service:++
    Product:++

    Service rating : Everything ran smoothly from beginning to end. The bookings team were super helpful, efficient and proactive and our tour leader went out of his way to make our trip fun, unique and interesting for everyone in the group.
    Product : From the honkytonks in Nashville to the jazz joints of New Orleans, I can't think of a better way to experience the southern states for the first time. Bring your dancing shoes, an open mind and a big appetite! You won't regret it.

  • Canadian Rockies

    Review published:

    Service:++

    Staff was informative and familiar with their products. On-line booking system is clear but some hiccups for online payment

  • Grand Canyon Rafting

    Review published:

    Service:++

    The support given was very good in trying to fit in dates which we altered a couple of times. Response was quick which meant we booked with GAA when an alternative package was offered but took too long to come back.
    My only comment for improvement would be to finish the complete package. You booked rafting and flights but would not book the hotel either side of the rafting trip in Las Vegas.

  • Alaskan Adventure

    Review published:

    Service:+

    Booked through the website only, but received the tour documentation promptly.

  • Northeastern Explorer

    Review published:

    Service:-

    I applied for Loyalty discount and gave details of trips I had taken but did not get a response but as I booked on a Sunday evening when the office was closed I expect to get a reply from Grand American Adventures in next couple of days but it would have been good if my submission had been acknowlwedged

  • Colorado Multi Active

    Review published:

    Service:++
    Product:++

    Service rating : All of my trips with Grand American Adventures have been awesome so far!
    Product : The trip was truly excellent and the tour leader was the best! I do have a few suggestions for improvements: the hotels we stayed in were great but camping would have been even better. So make this a camping trip or part hotel part camping. I would also suggest to add one more day in Durango. This way people don't have to choose between taking the Silverton scenic train trip, because you should really do both.

  • Canadian Rockies & Wilderness Walk

    Review published:

    Service:++

    Booking system is very easy to use online. I like the fact that you have options to tailor your trip (accommodation before and after etc), and that you can do this all online - some companies require a 'call back' to sort this. I was contacted individually to see if I needed help booking flights, or if I had any other questions - and I actually got a response from a 'real person' and not an automated one!

  • Best of the Rockies

    Review published:

    Service:++

    Did not receive confirmation e-mails from Grand American Adventures (possibly a problem with my incoming e-mail settings which I haven't discovered yet), but Jon Clements sent the booking invoice and trip dossier through the post as requested and very promptly, so good work on his part.

  • Best of the West

    Review published:

    Service:++

    Very friendly, helpful and competent

  • Deep South & Delta Blues

    Review published:

    Service:++
    Product:++

    Love the small group tours.

  • Alaskan Adventure

    Review published:

    Service:++

    Brilliant service. This and the trip was so good I have booked again for next year.

  • Yosemite, Tahoe & Monterey Walk

    Review published:

    Service:++

    Every thing went smoothing.

    Olivier IRR

  • Canada Wildlife & Vancouver Island

    Review published:

    Service:++

    Great service. All enquiries dealt with promptly and helpfully.

  • Yosemite, Tahoe & Monterey Walk

    Review published:

    Service:+

    I did it all on line at this time.

  • Alaskan Wildlife & Wilderness

    Review published:

    Service:++

    Enquiry dealt with quickly and efficiently.

  • Canadian Rockies

    Review published:

    Service:+

    all good

  • Canadian Rockies

    Review published:

    Service:++
    Product:++

    Service rating : Tour was Very Good nice Small Group as I have Been on Large Tours in the Past.Isabel was Good Guide and She would do anything to Help You.Enjoyed the Hikes and I did an Incredible Helicopter Flight over Canmore sitting Beside the Pilot.
    Product : Was a very Good Experience and I love Vancouver been there 3 Times.

  • Western Explorer

    Review published:

    Service:++

    Good clear conversation with a well informed and helpful agent .Said she would be in contact re some extra hotel bookings. Could not be more helpful

  • National Parks Walk - Hotels

    Review published:

    Service:++
    Product:++

    Service rating : I will do this when I get the night of 10/1 straightened out.I booked a extra nite for 10/1 and 10/12.I have my electronic voucher and my mstr card statement saying I paid up.Alexis says I did NOT pay for 10/1.I had to pay $152 for that night so I paid TWICE (I put that one on my AmEx card)!! II thought I would be getting a credit on my AmEx card. informed my Leader Darin during the trip and he forwarded the info to his boss.Upon leaving Alexis on 10/13 I thought I would be getting a credit on my Am Ex card.I called AmEx on 10/14 and they have no credit on file so I am disputing charge.I just called amex and they sent a letter to alexis ie the dispute.I have done everything I should do.Has Grand American?This has left a VERY bad blemish on my trip.I have paid TWICE !!Initial payment was on my mstr card 2d on amexSomeone is VERY imcompetentI also contacted Darin AGAIN Earlier this week saying I am getting nothing done.He said again he would forward info.Darin has been great!He like me r stuck in the middle of incompetence!!!
    Product : See above fyi on last nite at alexis 10/12 I asked for a wakeup call and book shuttle to airport for 10/13 I got NO wakeup call and was NOT booked to airport.I can list other things magnetic keys that didn't work tub that didn't drain AND sink AC not working properly etc I usually am not a complainer but this Alexis was the worst place I have ever stayed in on the morning of 102 they banged on my door at 1130 am saying I had to leave I had a room booked for that nite but they had no record of it I HAD a rm booked that nite they say call frt desk I did TWICE they never picked up unbelievable I WANT my $$$$ back!!!


    On 28-Oct-2016 the supplier responded:
    Thank you for your feedback.

    Firstly, after speaking with you I am pleased to hear that you had an excellent time on the tour and that none of your feedback relates to the advertised itinerary of tour leaders.

    Regarding the pre tour accommodation, as discussed I have received an email and copy of the receipt from the hotel showing they have refunded your card. They wish to apologise for the trouble this has caused you. Although Grand American Adventures did reserve your room as requested and the error was out of our control, we have refunded the full cost of this night back onto your card by way of an apology.

    I was sorry to hear about the quality of your room. As a call to action I have one of our tour leaders visiting the Alexis Park to inspect the room you were in.

    Thank you for your feedback

    Grand American Adventures


    On 28-Oct-2016 the customer added:
    Excellent itinerary with great leaders.Will definitely look at other trips in the future with this group!!

    See this exchange on Feefo
  • Canyons & Indian Lands

    Review published:

    Service:-

    Telephone salesperson was uninspiring and answered questions perfunctorily. Didn't reply to email asking for more prices on flights. Didn't return calls. Completed forms for booking but space given for passport was too small to see all info inputted. Did not get a page summarising purchase and input personal information before being asked to pay and having paid still didn't get a summary to check that all inputted info was correct. No doubt if I had made an error in would have been made to pay for any changes. Will not readily want to use them again if other alternatives are available.


    On 15-Nov-2016 the supplier responded:
    We are a small team who pride ourselves on service and our friendly nature. We were very surprised to read your comments. Working with products such as ours and the great clients we have is inspiring to the staff and we will certainly take your comments on board.

    Unfortunately, the current system doesn’t send a summary before asking for a deposit but we are in the process of upgrading systems so certain aspects of our booking process will change next year.

    Being a small team we are flexible and also pride ourselves in being able to take a common sense approach to issues, which isn’t always the case with larger organisations. You certainly wouldn’t have been charged for any errors if the booking was done incorrectly. We look at all issues on a case by case basis to ensure our clients are happy. For the vast majority of the time this works well. I have no doubt you will enjoy your time travelling with us.

    Matt
    Sales Manager

  • Deep South & Delta Blues

    Review published:

    Service:+
    Product:+

    Service rating : The instructions for pre-booking activities and visits could have been clearer - such as the absolute necessity of pre-booking the Grand Ole Opry, but that other activities do not need pre-booking.
    Product : A lot of driving but with a very good driver and comfortable vehicle. Our tour leader was excellent - knowledgeable, adaptable and always good humoured and prepared

  • Hike The Inca Trail

    Review published:

    Service:+
    Product:++

    Service rating : The booking went smoothly and all information as passed onto the sister comoany Exodus (who ran the tour) correctly.
    Product : Trip of a lifetime. Hard work but well worth it for the experience.

  • Solar Eclipse - USA Northwest

    Review published:

    Service:++

    I found Danielle extremely helpful.

  • San Juan Islands Cruise

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    Product:++

    Service rating : Great staff.
    Product : Very well organised.

  • Western Explorer

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    Service rating : Superb trip. Garth found the right balance between organisation and being laid back!
    Product : Very well planned out and it did not feel rushed or like we did not have enough time in places

  • Best of the West

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    Product:++

    Service rating : i booked my holiday "last minute". I had numerous phone and email contacts with Daniel Walker, Sales Consultant, Australia. At first, it seemed that I would not be able to go on this trip as a siolo supplement travellor, and then there was also non-availability of hotel accommodation on a share basis. Daniel made many approaches to Head Office, and was able to organise a solo tent, and shared hotel rooms.
    He kept me advised of what was happening, responded quickly to my calls, and certainly worked hard to secure my place on the tour. Great job!

    ** Hotel in San Fransisco had no record of my booking when I arrived to check in. Staff rang Grand American who advised that tour guide would sort this out at meeting later that evening, (which it was). But not good enough. Was not what I wanted after flying in from Australia. Clients expect, and need hotel accommodation arrangements to be in place on arrival, when it has all been arranged for them by the Tour Company.

    ** Extreme wet conditions meant campsite in Vernal was under water when we arrived. Cabins made available, but at a cost to client.($US 15 pp). I believe that the company should have covered this cost, as surely it has a contingency for emergency situations. Please ask Grand American Adventures to respond to me about this.
    Product : It was the most amazing trip. Tour itininarary "flowed" well. The National Parks visited were all different, tremendous locations and scenery. "Free time" in some of the Parks was great, allowed one to do own thing at own pace.
    The day out with the Wolf Tracker in Yellowstone NP was a great experience, something very different and one we all enjoyed.
    Campsites/amenities good, tents were easy to put up/take down. Mix of camping and Hotel accomodation was a bonus.
    Small tour group (10) made every thing work well. Turned out to have a great mix of clients. We all got on well together.
    Vehicle was comfortable, good viewing through large windows. Plenty of stops along the way to "stretch our legs."
    Marie, our tour leader/driver was excellent. Very knowlegable about places visited, helpful, great sense of humour. Considerate of our individual needs and capabilities, nothing too much troulble. I certainly felt safe and looked after during the 18 day trip.
    I recommend this trip highly. Put it on a "must do" list.

  • Deep South & Delta Blues

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    Product:++

    Service rating : Great
    Product : Great

  • Deep South & Delta Blues

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    Service rating : Great holiday.
    Product : Emily was excellent.

  • Western Explorer

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    Product:++

    Service rating : Well informed tour guide. The tour ran well and to schedule. Plenty of options given by tour guide for different levels of hiking abilities.
    Product : Very happy with the itinerary. Packed so much sightseeing and hiking in the 2weeks of this trip to remember.

  • Alaskan Wildlife & Wilderness (Hotels)

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    Service:++

    I found the service I received from Grand American Adventures to be very good. Helpful and informative.

  • Grand Canyon Rafting

    Review published:

    Service:++

    All of my questions were answered fully, clearly, and within a couple of hours!

  • Canyons & Indian Lands

    Review published:

    Service:++

    Natasha was very good at explaining what all the options were and quick to get it all sorted and send the info to me,I would recommend your company to everyone.

  • Northwestern Park Trails

    Review published:

    Service:++

    Polite, informative, patient and answered all questions. Worked well with customer.

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