LATEST REVIEWS
Average Customer Rating4.85 out of 5Feefo Star Rating
Feedback for Grand American Adventures - has been compiled from 263 customer reviews
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  • Western Dream

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    very helpful

  • Canyons & Indian Lands

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    Grand American Adventures were very prompt in answering my questions which enabled me to make a decision to book. Their website and travel dossiers are very detailed and the automation made it very easy to book.

  • Canadian Rockies

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    Service rating : Very good
    Product : Laurence the guide went above and beyond to make sure everything was perfect her picnics were outstanding

  • Canadian Rockies

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    Service rating : First trip with a group... absolutely loved it.. great tour guide Laurence made it special
    Product : Wonderful...great hotels and activities

  • Appalachian & New England Walk - Hotels

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    I made the booking on line, totally automated, without any problems. I was contacted by email to see if Grand American could arrange my flights when seats became available.

  • Yosemite, Tahoe & Monterey Walk

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    Service rating : Very good company and waiting for figures for next years holiday which I want to book.
    Product : I thought the tour was great and the tour guides were great. The scenery was fantastic overall great.

  • Yellowstone, Ranch & Tetons

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    I think it is a bit early in the process to be requesting feedback.

  • Western Explorer

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    Excellent customer service. Very helpful. The lady I spoke to was very knowledged on the adventure I wanted to book.

  • Western Dream

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    Service rating : Everything was good except the mix up with the Hotel at the start where we ended up locked out of our room as reservations had mucked up the change. Also it was misleading about the Hotel at the end of the tour, the literature made it seem that this was included, it wasnt but that was not super clear.
    Product : Apart from booking hiccup, everything else was fantastic.

  • Los Angeles to the Grand Canyon Mini

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    Service rating : Overall an excellent tour company. Being a travel agent I will definitely be promoting your tours to clients but to a younger age bracket than myself.
    Product : It would have been nice to have spent more time at each destination, even just a couple of extra hours. Even though it was a mini tour, I found it to be a little rushed.

  • Canadian Rockies & Wilderness Walk

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    Fast effective understanding efficient so far definitely excellent

  • Western Highlights

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    Service rating : lt would help if you could access the complete costs of the trip excluding flights via their website
    Product : Helpful if the driver had handsfree microphone to communicate key points + Hoover dam would've been a nice addition and would have taken us one mile off route ~ great trip though

  • Essential Peru

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    Service rating : The Essential Peru Tour gave me a great introduction the Peru and its attractions. I came away with great respect for the Inca's-they were an extraordinary civilization for their time/era.
    Product : Peru is a 3rd. world country. Its infrastructure-efficiency etc still presented me with an enjoyable insight into the country and it's peoples. Macchu Picchu will have to be limited in the number of visitors it accepts each day or else it will be swamped out in the near future. I am glad I have seen it before they have to limit the number of visitors. I was surprised at how much sand and rock there is. I was expecting a lot more greenery/vegetation.

  • Canada Wildlife & Vancouver Island

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    Service rating : Service was excellent. Despite complications re wilffires causing Road Closures, we were offered an great experience. Loved it all
    Product : Despite having to alter the Itinery due to Wildfires (in BC) we have had a wonderful experience and sampled a great selection of Alberta, BC and Vancouver Island. Loved every minute of the trip. Alex, Tour Leader was top notch.

  • Western Highlights

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    Service rating : Wonderful trip though lots of miles driving. 440 miles in one day was exhausting.
    Product : Excellent driver/tour leader, Helen.

  • Canadian Park Trails

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    Service rating : This was my third trip with grand American adventures and each trip has been a great experience
    Product : fabulous tour met all my expectations

  • Canadian Park Trails

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    Service rating : Service was incredible. Our tour guide Simon was an excellent cook, super attentive and took amazing care of everyone- particularly one of our walking wounded who had a really infected toe. I have never seen anyone better taken care of. He was thorough, super conscious of safety and the individual needs of the group. Could not have been more incredible. Really blew me away and exceeded expectations.
    Product : The tour wasn't quite what I expected. I was under the impression that there would be lots of options for activities however quite a few things weren't offered or even mentioned. There was an expectation that everyone would hike everyday which was different to my expectation and you aren't really able to have much freedom and need to go with the group. It's obviously for safety but I think it does need to be more clearly explained in the brochure. It was a great tour- especially the overnight canoe adventure which was a highlight. I just would like to see more effort to offer more options to everyone such as hiring bikes or doing a horse riding for half a day

  • Canada Wildlife & Vancouver Island

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    Service rating : Natalie was very helpful and answered all of my numerous questions in a very timely manner.
    Product : The trip itself was great. Saw lots of wildlife and landscapes which was the whole point of going. The only downside was the people within the group.

  • Canada Wildlife & Vancouver Island

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    Service rating : Tour was advertised as a wildlife tour called Canada Wildlife and Vancouver Island and the dossier stated there would be endless wildlife viewing opportunities. The diversion because of forest fires (although not the fault of Grand American Adventures) was not what we paid to do and not similar to what we paid for either. The previously suggested diversion a week before departure would have been a much better option as we could still have seen grizzlies according to day trip operators in that area at that time, at our own expense. Extremely disappointed that at the last minute we were diverted to Prince Rupert, Smithers and Prince George with no explanation as to why there was another change and to an area that the grizzlies are not in during that time of year as they were only there in the off peak season. Paid a lot of money for a tour to see grizzlies and we didn't get that tour and there seemed to be no concern or attempt by the tour company to rectify this. Guide told us it wasn't a wildlife tour, but that was what it was advertised as and what was discussed with agent. So I feel the tour was misrepresented and would never have booked on it if I had know that in advance. Handling of the diversion was very poor and no consideration given to what people booked the tour for. Felt like they had our money and just didn't care what customers actually wanted to do. No consultation, just told we are going somewhere else the day before we arrived. No option to cancel. It was a lot of money for what was mainly a hiking trip which although very scenic wasn't what we actually wanted to do all the time, nor what many of our fellow travelers signed up for either. We paid the extra cost for peak season, so it was the right time of year to see grizzlies in Bella Coola/ Vancouver Island area and could have gone off peak and on a much cheaper tour if only wanted to mainly do hiking. Extremely disappointing and felt it was a huge waste of money. Basically we had to do what the tour company decided they wanted us to do and not what we actually wanted to do.
    Product : We thought we had booked on a wildlife tour as that was what was advertised and included in the itinerary. Found the transport disappointing as the windows did not open and any photos taken whilst travelling (which was a lot of the time as we spent many long hours in the vehicle) have reflections in them. Optional extra trips that we wanted to go on to see wildlife such as the grizzly bear watching, wildlife river safari and Jasper tramway were withdrawn and not available to do once on the tour. Along with the diversion this minimized our chance of seeing any land animals. Itinerary changed dramatically making a lot longer travelling time. This wouldn't have been an issue if it still had a focus on wildlife, but it didn't. The dossier stated that the tour had a strong focus on wildlife so was at a relaxed pace with an emphasis on wildlife spotting. The distances travelled were so far that much time was spent in the van speeding along highways where we couldn't stop even if we did manage to spot a glimpse of something. Ended up booking on a private wildlife trip whilst in Banff to try and see some wildlife as it didn't seem to be a priority on the tour and then caught a taxi back to accommodation. Had some lovely hikes and our guide was very pleasant, but unfortunately was not what we paid for, so we found it very disappointing.


    On 18-Sep-2017 the supplier responded:
    Thank you for your feedback and sorry to hear the tour did not meet with your expectations.

    The situation with the forest fires is the worst Canada has seen in over 50 years. There are literally hundreds of fires and they continue to burn more than two months later. The issue being as the wind directions changes and temperatures soar, the fires are constantly evolving which has made rerouting the tour a constant battle, but also limited the options of where we can travel.

    To be clear, this tour did have an included bear viewing Zodiac tour, as well as an included whale watching Zodiac tour as advertised. We were able to secure tickets on the Inside Passage up to Prince Rupert as this area is so well known for spotting whales, in order to keep as closely to the advertised itinerary as possible. Since the fires in British Columbia have resulted in smoke in the air and ash, wildlife have retreated further into the forest. In areas our group would normally have spotted wildlife, this has not happened which although very unfortunate, is one of the effects from the wild fires.

    We am sorry to hear of the negative effects this has had on your tour. Please understand that the Grand American Adventures invested a significant amount of time and money into planning and re-routing our tours during a busy peak season to ensure they ran as closely to the advertised itinerary as possible.

    Grand American Adventures team

  • Solar Eclipse Yellowstone Wildlife

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    Service rating : no complaints at all
    Product : only poor experience was the BJ Cowboy dinner near Jackson.
    Sexist content and poorly performed jokes etc. Music ok

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Call us on 1300 157 153 1300 157 153
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