LATEST REVIEWS
Average Customer Rating4.85 out of 5Feefo Star Rating
Feedback for Grand American Adventures - has been compiled from 274 customer reviews


Grand American Adventures uses Feefo - the Global Feedback Engine, to generate our customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review we have received is matched to a genuine customer’s booking.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews are the opinions of genuine customers.

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  • Canadian Park Trails

    Review published:

    Service:++

    Really fast, proactive customer service. As soon as I even made an enquiry I was provided with more information than I'd even requested and the booking process was fast and efficient

  • Texas Ranger

    Review published:

    Service:++

    Prompt reply on any questions/emails! Good assistance during booking process,

  • Appalachian & New England Walk - Hotels

    Review published:

    Service:++

    Danielle was knowledgeable and upbeat and always ready to give you the benefit you the benefit of her experience. Nothing appeared Any trouble to her. I was down to two companies with whom to book my holiday and it was her helpful attitudes which made me decide on GAA

  • Western Highlights

    Review published:

    Service:+

    l dealt with Danielle, this will be my first trip with GAA and l had a lot of questions, Danielle was knowledgeable and very helpful, l couldn't access information by clicking on the tabs so Danielle was able to provide another link and has agreed to send me what l need via the post. Good so far, though it would be better if you could work out cost without ringing up, from ... isn't that helpful especially if trying to work out what the solo sleeper cost is and overall cost to see whether it's a good deal

  • Best of the West

    Review published:

    Service:+

    very helpful. the lady help the holiday for me until I could book online.

  • Canada Wildlife & Vancouver Island

    Review published:

    Service:++

    Helpful,courteous and efficient

  • Canadian Park Trails

    Review published:

    Service:++

    Always helpful and efficient

  • National Parks & Lodges

    Review published:

    Service:++

    They responded to all our queries and requests promptly and efficiently.
    The documentation was updated as we went along.
    Danielle was our contact. She was friendly and helpful, which made the whole process very easy.

  • Appalachian & New England Walk

    Review published:

    Service:+

    Does completing an on line order form constitute customer service? If so, then good

  • Western Explorer

    Review published:

    Service:++

    A very pleasant, helpful and knowledgable operative - Danielle

  • Yukon Canoe Expedition

    Review published:

    Service:++

    First class service from the start of the process.

  • Northeastern Explorer

    Review published:

    Service:++

    Prompt attention to my booking, even though it was holiday season.

  • Alaskan Wildlife & Wilderness (Hotels)

    Review published:

    Service:++

    Very friendly sales person , not overly pushy and provided all the info required .

  • Deep South & Delta Blues

    Review published:

    Service:++
    Product:++

    Service rating : A had some questions before the trip which were answered quickly and helpful.
    Product : Our guide Jay was awesome and knew a lot about music which was great especially on this trip! He played the music adequate to where we were in the bus. That was amazing! We were 8 and the group was also amazing. I only can recommend the trip. One more day in Natchez and Nashville would be perfect.

  • Campervan Hire

    Review published:

    Service:++

    So helpful and always got back to me so promptly!

  • La Ruta Maya

    Review published:

    Service:++
    Product:+

    Service rating : Best small group campany
    Product : This tour is a great way to lean about the Mayan history

  • Discover Costa Rica

    Review published:

    Service:++
    Product:++

    Service rating : We booked from the USA through Trek America. They were always friendly and responsive.
    Product : Aside from the hurricane which caused a minor disruption in our itinerary, the trip was everything I had hoped. The guide, Antonio Cedillo, was excellent.

  • National Parks Walk - Hotels

    Review published:

    Service:++

    I spoke to a very pleasant person who was very easy to understand (which is not always the case these days). He answered all my questions and completed the booking and subsequently I received the confirmation emails in a timely manner.

  • Discover Costa Rica

    Review published:

    Service:-
    Product:++

    Service rating : The tour was excellent and the tour leader also. But the admin relating to the tour was poor. My taxi transfer wasn't booked so I had to book my own taxi and pay for it before claiming money back. My 2 extra nights at the hotel weren't paid by GAA so I had to wait in hotel reception for up to 2 hours, and your emergency phone number had a staff person who didn't know who GAA was, re-directed me to USA and then them back to UK. I will put this all in a letter when I find the time.
    Product : tour and the tour leader were amazing. good info provided by the leader Johnny - history, economy, ecology, environment, wildfire, etc etc.


    On 09-Dec-2016 the supplier responded:


    The pre tour issues were certainly unfortunate, compounded by the other issues you experienced. Of course we are sorry for the issues with your transfers but am happy all was resolved to your satisfaction before the tour started. Glad the tour was a success especially considering the turbulent weather that hit the region during your time in Costa Rica.

    Matt Newman

  • Solar Eclipse - USA Rockies

    Review published:

    Service:++

    very efficient-arranged flights aswell.

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Call us on 1800 873 5872 1800 873 5872
Call us on 1300 157 153 1300 157 153
+44 208 6828920
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