LATEST REVIEWS
Average Customer Rating4.85 out of 5Feefo Star Rating
Feedback for Grand American Adventures has been compiled from 250 customer reviews
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  • Solar Eclipse Chile Explorer

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    Service:++

    Excellent service giving information as regards future trips and if I am interested. The customer is not forgotten after their previous holidays are over. Much appreciated.

  • Appalachian & New England Walk

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    Service:++

    friendly,courteous, managed my booking, questions answered

  • Canada Wildlife & Vancouver Island

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    Very friendly and informative without pushing themselves on you. Helpfully provisionally reserved a trip whilst i made my mind up! Would certainly recommend.

  • Canadian Rockies & Wilderness Walk

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    Service:++

    Kathrine.
    , the lady, was so helpful, taking me through my booking, arranging flights and, pre post hotels, then helping me on phone when I was having difficulty, to sort a problem . very professional and effiecient. thank you. regards des

  • Grand Canyon Rafting

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    Service:+

    My email request was answered promptly.

  • Canadian Rockies

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    Customer service was excellent. Danielle was very helpful and was able to answer all my questions.

  • Historic Route 66

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    Service:++

    We thoroughly enjoyed Deep South and Delta Blues with TL Devon, so much so that we just booked Classic Route 66 end June 2018.

  • Canada Wildlife & Vancouver Island

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    Katie was very helpful and knowledgeable. She assisted us through our booking process and answered all questions we had about the trip which we are very much looking forward to

  • Best of the Rockies

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    Service:++

    I have been on numerous Trek America trips and I have recently booked my second Grand American Adventures trip. The overall experiences I have had with traveling with this company have been truly memorable.

    The company’s customer service from my experiences has been excellent. I highly recommend taking one of the trips.

  • Yellowstone Wildlife Trails

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    Service:++

    very helpful

  • Best of the West

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    Service rating : Excellent tour company with great service. Exceeded my expectations.I would highly recommend this company to others.
    Product : Excellent tour.Exceeded my expectations. Highly recommend this tour to others!

  • Canadian Rockies

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    Product:++

    Service rating : Before I left for my tour the staff at the office were very helpful with my queries and responded quickly.
    The tour was brilliantly planned and the places to stay were way better than I imagined. Our tour guide, David, was incredible. His passion for the rockies and his knowledge of the area were mind blowing. He really went out of his way to make sure everyone was having a great time!
    Product : I thought it was expensive at first but was well worth it

  • Alaskan Wildlife & Wilderness

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    The person I spoke to couldn't have been more helpful. She dealt with my queries thoroughly and promptly. She was charming and a true ambassador for her company. More importantly, she was able to conclude the arrangements we wanted there and then.

  • Grand Canyon Rafting

    Review published:

    Service:-

    I wanted a tailor-made trip to include theGrand Canyon Rafting. GAA unable to provide that service, so I will have to find someone else to put together our full itinerary.

  • Appalachian & New England Walk - Hotels

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    Product:++

    Service rating : Excellent!
    Product : Masters of their trade, Jay and JD led one of the best holidays we’ve ever had. Walking in New England was a Bucket List item for us and this trip far exceeded all our expectations. Planning: short walks to innocuous lakes in the middle of nowhere (which were enjoyable in themselves) had multiple purposes - a rest from the previous hard walk and a view of the next mountain to walk seen on the horizon. The next day we would see the same lake as a speck in the distance to give a perspective of how far we’d travelled. Rewarding strenuous walks were followed by short walks, sightseeing or a driving day allowing recovery time. Logistics: the logistics were slick - they appeared straight forward but it was obvious to see a great deal of organisation and effort had gone into the whole operation - provisions were available almost every day so we could make our lunch. Breakfasts were something to look forward to and the hotels hit the spot: not too fancy as we were out and about each day but had all the facilities to launder clothes, make tea/coffee, and extremely comfortable. Food: the guides reserved restaurants most nights taking away the strain of finding somewhere to eat, and this allowed us to relax knowing it had been taken care of. Ice cold drinks after a walk from the cooler in the van and knowing you didn’t have to drive anywhere - priceless. Even the music selection played in the van as we were travelling was good. A balanced review needs to single out what went wrong or could be improved, but I struggle to find any criticism because everything was so well orchestrated. Even the weather was great! The walking pace was ideal because having two guides meant we could walk at our own pace and still have a guide with us. Jay and JD regularly went far beyond the call of duty: for example we dropped some equipment on a *steep* trail and only discovered this some time later. Our guide Jay had noticed, remembered exactly where it was, and went back to get it! We listened to a podcast in the van about the Katahdin community Jay had researched; these little things brought the trip to life and are the mark of professionals. I have no hesitation recommending Grand American, particularly if all the guides are like JD and Jay.

  • Essential Peru

    Review published:

    Service:++

    Nina was very helpful - informative and quick to respond

  • Essential Peru

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    Product:++

    Service rating : Excellent.
    Product : Brilliant tour leader (very thorough and organised,) brilliant group of people and a fantastic itinerary. We did so much, lots of 'firsts' for me, seeing a smoking volcano, flamingos, penguins and condors in the wild, crossing the Andes at close to 5000 metres, It was just amazing, a trip of a lifetime!

  • Best of the West

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    Service rating : Excelled my expectations at every turn. Great, professional service from the sales team, who were a fountain of knowledge when planning my trip.
    Product : We covered a lot of ground (around 3,000 miles on this trip) but saw so much in the time we had. Highlights were the Novajo-led jeep tour in Monument Valley, sunset pizza at the Grand Canyon and wildlife tracking guide in Yellowstone. As meals and a lot of activities were included in the price we barely had to put our hand in our pockets at all. We also had a great leader who kept us on schedule so we could see it all. Overall, a wonderful experience!

  • Western Dream

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    Service rating : It was so convenient traveling while having GAA covered the time consuming logistics that I couldn't have resolved on such short notice had I traveled on my own. I also liked having guidance from company and leader on some of the best sites to see.
    Product : Loved being able to camp and see amazing sites. I likes that our guide gave recommendations on things to do and see based on individuals interests. Was able to cater the experience to what I wanted to get out of my trip.


    On 09-Oct-2017 the customer added:
    Great trip with simplicity and ease for vacationer.

    See this exchange on Feefo
  • Appalachian & New England Walk

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    Service:++
    Product:++

    Service rating : Good value. Excellent administration.
    Product : Excellent tour. Good company. Great guides.

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Call us on 0333 999 7961 0333 999 7961
Call us on 1800 873 5872 1800 873 5872
Call us on 1300 157 153 1300 157 153
+44 208 6828920
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