LATEST REVIEWS
Average Customer Rating4.85 out of 5Feefo Star Rating
Feedback for Grand American Adventures - has been compiled from 266 customer reviews


Grand American Adventures uses Feefo - the Global Feedback Engine, to generate our customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review we have received is matched to a genuine customer’s booking.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews are the opinions of genuine customers.

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  • Discover Cuba

    Review published:

    Service:++

    They were very efficient and answered all my questions really quickly.

  • Essential Peru

    Review published:

    Service:++

    Staff Member (Natasha) was very helpful. Good product knowledge and very good attention to my travel plans.

  • Whales & Bears of British Columbia

    Review published:

    Service:++

    I found the staff very helpful when we rang and answered our questions with patience. the company was open late so we were able to contact them after we got back from work.

  • Best of the West

    Review published:

    Service:++

    Initially my wife and I wanted to catch the solar eclipse, but realised after speaking with Natasha that this was not possible as all trips booked up before Christmas. However, your website was very slow to tell customers of this situation. We have now booked the same trip (excluding the eclipse) at a later date and are happy that we are still able to make this trip. My wife has for a lot of years wanted to see the Redwoods in California and we trust this trip will deliver on that front. Natasha was very helpful answering questions and extending the advertised trip and sorting our flights from London. We are looking forward to this trip with much anticipation. Thank You.

  • Discover Cuba

    Review published:

    Service:++
    Product:++

    Service rating : Interactions were just as required.
    Product : Brilliant, well organised and Cuba is a lovely country.

  • Deep South & Delta Blues

    Review published:

    Service:++

    Helpful, friendly and knowledgable

  • National Parks Walk - Hotels

    Review published:

    Service:+

    Prompt replies and helpful answers. I hope the trip is this good!

  • Canyons & Indian Lands - Camping

    Review published:

    Service:++

    I received a friendly and prompt response to an email about a fully booked tour. Alternative options were suggested,which we then took up and received another friendly email welcoming us. I appreciated that the respondent addressed us by name. I made me feel good about going already!

  • Canadian Rockies

    Review published:

    Service:++

    Returning customer for trip 3, consistently good service provided.

  • Canadian Park Trails

    Review published:

    Service:++Latest:Service++

    Travelled 2 times with them and have now booked a 3rd trip. Guides are excellent and always makes the trip easy efficient and a joy


    On 27-Jan-2017 the customer changed their rating and added:
    Trustworthy company specially for solo travellers

    See this exchange on Feefo
  • Western Explorer

    Review published:

    Service:++

    Very helpful

  • Canadian Park Trails

    Review published:

    Service:++

    Really fast, proactive customer service. As soon as I even made an enquiry I was provided with more information than I'd even requested and the booking process was fast and efficient

  • Texas Ranger

    Review published:

    Service:++

    Prompt reply on any questions/emails! Good assistance during booking process,

  • Appalachian & New England Walk - Hotels

    Review published:

    Service:++

    Danielle was knowledgeable and upbeat and always ready to give you the benefit you the benefit of her experience. Nothing appeared Any trouble to her. I was down to two companies with whom to book my holiday and it was her helpful attitudes which made me decide on GAA

  • Western Highlights

    Review published:

    Service:+

    l dealt with Danielle, this will be my first trip with GAA and l had a lot of questions, Danielle was knowledgeable and very helpful, l couldn't access information by clicking on the tabs so Danielle was able to provide another link and has agreed to send me what l need via the post. Good so far, though it would be better if you could work out cost without ringing up, from ... isn't that helpful especially if trying to work out what the solo sleeper cost is and overall cost to see whether it's a good deal

  • Best of the West

    Review published:

    Service:+

    very helpful. the lady help the holiday for me until I could book online.

  • Canada Wildlife & Vancouver Island

    Review published:

    Service:++

    Helpful,courteous and efficient

  • Canadian Park Trails

    Review published:

    Service:++

    Always helpful and efficient

  • National Parks & Lodges

    Review published:

    Service:++

    They responded to all our queries and requests promptly and efficiently.
    The documentation was updated as we went along.
    Danielle was our contact. She was friendly and helpful, which made the whole process very easy.

  • Appalachian & New England Walk

    Review published:

    Service:+

    Does completing an on line order form constitute customer service? If so, then good

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Call us on 0333 999 7961 0333 999 7961
Call us on 1800 873 5872 1800 873 5872
Call us on 1300 157 153 1300 157 153
+44 208 6828920
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