Contact Us
Our friendly and knowledgeable sales staff are always on hand to answer any questions that you may have about Grand American Adventures.
View our latest travel disruption updates due to Coronavirus here
If you are contacting us from destination, our Repatriation Team will contact you. If you need to speak to someone urgently and cannot wait for us to contact you, please email [email protected] or phone: +44 20 8772 3791
If you are contacting us from destination, our Repatriation Team will contact you. If you need to speak to someone urgently and cannot wait for us to contact you, please email [email protected] or phone: +44 20 8772 3791
UK: 0330 162 4410
USA: 1800 873 5872 (Toll Free)
AUS: 1300 030 714
NZ: 0800 102 364
INT: +44 203 993 1620
UK Call Charges:
0333 numbers - Calls are free within most inclusive call packages from UK mobile and UK landlines otherwise standard rate applies. Check with your network provider.
020 numbers - Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
Offices and Opening Hours
Offices and Opening Hours
United Kingdom - GMT
Mon-Thurs: 9am - 8pm
Friday: 9am - 7pm
Saturday: 10am - 1pm
Sunday: Closed
USA - Eastern - EDT
Mon-Thurs: 5am - 4pm
Friday: 5am - 3pm
Saturday: 6am - 9am
Sunday: Closed
USA - Pacific - PDT
Mon-Thurs: 2am - 1pm
Friday: 2am - 12pm
Saturday: 3am - 6am
Sunday: Closed
Australia - AEDT
Monday-Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed
(Closed during public holidays)
UK OFFICE
Grand American Adventures
DST House
St Marks Hill,
Surbiton, Surrey
KT6 4BH
United Kingdom
AUSTRALIA OFFICE
Grand American Adventures
Level 5
163-165 Eastern Rd
South Melbourne
VIC 3205
Australia
Press & Media Contacts
For media and press enquiries please contact Wixhill (UK):
Pippa Evans
Tel: +44 (0) 1483 203992
Email: [email protected]
Louise Woodruff
Tel: +44 (0) 1483 203992
Email: [email protected]
Travel Aware
Travel Aware
The Foreign & Commonwealth Office and the NHS has up-to-date advice on staying safe and healthy abroad. For more on security, local laws, plus passport and visa information, see https://travelaware.campaign.gov.uk/
Keep informed of current travel health news by visiting www.fitfortravel.nhs.uk
For all latest travel information about your holiday, please visit our Travel Aware page.
The advice can change so check regularly for updates.
ABTA Code of Conduct - Complaints
We are a Member of ABTA, membership number Y0696. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute.
If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found at www.abta.com. You can also access the European Commission Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us - it will not determine how your complaint should be resolved. Our email address for the ODR form is [email protected]mericanadventures.com.