View our latest travel disruption updates due to Coronavirus here
If you are contacting us from destination, our Repatriation Team will contact you.  If you need to speak to someone urgently and cannot wait for us to contact you, please email [email protected] or phone: +44 20 8772 3791
UK:    0330 162 4410
USA:  1800 873 5872 (Toll Free)
AUS:    1300 030 714
NZ:      0800 102 364
INT:  +44 203 993 1620

 

Send us an email

 

UK Call Charges:

0333 numbers - Calls are free within most inclusive call packages from UK mobile and UK landlines otherwise standard rate applies. Check with your network provider.
020 numbers - Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

Offices and Opening Hours

Offices and Opening Hours

United Kingdom - GMT

Mon-Thurs: 9am - 8pm
Friday: 9am - 7pm
Saturday: 10am - 1pm
Sunday: Closed

 

USA - Eastern - EDT

Mon-Thurs: 5am - 4pm
Friday: 5am - 3pm
Saturday: 6am - 9am
Sunday: Closed

 

USA - Pacific - PDT

Mon-Thurs: 2am - 1pm
Friday: 2am - 12pm
Saturday: 3am - 6am
Sunday: Closed

 

Australia - AEDT

Monday-Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed
(Closed during public holidays)

 

 

UK OFFICE

Grand American Adventures
DST House 
St Marks Hill,
Surbiton, Surrey
KT6 4BH 
United Kingdom

 

AUSTRALIA OFFICE

Grand American Adventures
Level 5
163-165 Eastern Rd
South Melbourne
VIC 3205
Australia

 

 

Press & Media Contacts

For media and press enquiries please contact Wixhill (UK):

Pippa Evans
Tel: +44 (0) 1483 203992
Email: [email protected]

Louise Woodruff
Tel: +44 (0) 1483 203992
Email: [email protected]

Travel Aware

Travel Aware

The Foreign & Commonwealth Office and the NHS has up-to-date advice on staying safe and healthy abroad. For more on security, local laws, plus passport and visa information, see https://travelaware.campaign.gov.uk/

Keep informed of current travel health news by visiting www.fitfortravel.nhs.uk

For all latest travel information about your holiday, please visit our Travel Aware page.

The advice can change so check regularly for updates.

 

ABTA Code of Conduct - Complaints

We are a Member of ABTA, membership number Y0696. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute.

If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found at www.abta.com. You can also access the European Commission Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us - it will not determine how your complaint should be resolved. Our email address for the ODR form is [email protected]mericanadventures.com.